Full Schedule

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Sunday, July 27, 2025
9:00 AM – 10:00 AM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 321-323
Main Presenter: Michael Poirier – Cumberland County RCC
Co-Presenter: Maria Jensen – Cumberland County RCC
Mastering Media & Public Engagement
CEU: 1
9:00 AM – 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 345-346
Main Presenter: Sean Scott – SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Critical Incident Profiles for Schools
Location: Baltimore Convention Center, 316-317
Main Presenter: Stephanie Heaton – Loveland Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
FirstNet, Are You Still Confused?
Location: Baltimore Convention Center, 343-344
Main Presenter: Chris Kindelspire – First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Navigating Federal Public Safety Communications Policy
Location: Baltimore Convention Center, 337-338
Main Presenter: Alison Venable – APCO International
Federal Partners
CEU: 1
9:00 AM – 10:00 AM
Next Generation of Dispatchers- High School Program
Location: Baltimore Convention Center, 318-320
Main Presenter: Jessica P. Daza – Fairfax County- Public Safety Communications- 911
Co-Presenter: Redic Morris – Fairfax County GOVT- Public Safety Communications- 911
Training Essentials
CEU: 1
9:00 AM – 10:00 AM
Retaining Talent: The Power of Stay Interviews
Location: Baltimore Convention Center, 309-310
Main Presenter: Christopher M. Cross, CPE, RPL – Loudoun County Fire and Rescue
Co-Presenter: Arin Stong – Loudoun County Fire and Rescue
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
The day I STAYED!
Location: Baltimore Convention Center, 307-308
Main Presenter: Kari Morrissey – Anoka County Emergency Communications Center
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
Location: Baltimore Convention Center, 324-326
Co-Presenter: Karima Holmes – Department of Homeland Security, CISA
Co-Presenter: Sridhar Kowdley – Department of Homeland Security S&T
Co-Presenter: Bob Olson – Neustar Inc.
Co-Presenter: AJ Renold – Texas A&M University ITEC
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
When a teammate has cancer or other long term illness
Location: Baltimore Convention Center, 301-303
Main Presenter: Renee Gordon – Department of Emergency and Customer Communications
Co-Presenter: Lauren Pickeral – City of Alexandria
Wellness in the Emergency Communication Center
CEU: 1
9:00 AM – 10:00 AM
When The Emergency Is Your Own
Location: Baltimore Convention Center, 339-342
Main Presenter: Sheila P. Hanna Kirkland – Emeres, Inc.
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
Location: Baltimore Convention Center, 324-326
Main Presenter: Kim Rigden – Federal Engineering
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM – 11:30 AM
A Realistic Look at Current and Future Communications
Location: Baltimore Convention Center, 343-344
Main Presenter: J. Gordon Beattie, Jr., Communications Team Leader/Technician – VIAVI Solutions CTO Office; Passaic County {NJ} Sheriffs Dept/OEM
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 314-315
Main Presenter: Sean Scott – SecuLore
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM – 11:30 AM
Brand-U on a City Tour
Location: Baltimore Convention Center, 307-308
Main Presenter: Patrice Coleman – Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
Location: Baltimore Convention Center, 321-323
Main Presenter: Dawn S. Shumway – Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
10:30 AM – 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
Location: Baltimore Convention Center, 345-346
Main Presenter: Megan Bixler, CPE, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 318-320
Main Presenter: Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt) – E-Comm 9-1-1
Training Essentials
CEU: 1
10:30 AM – 11:30 AM
Line of Duty Death - A Director's Perspective
Location: Baltimore Convention Center, 309-310
Main Presenter: Nick DiCicco, CPE – Chagrin Valley Dispatch
Co-Presenter: Lisa Rapitis, CPE – Chagrin Valley Dispatch
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
Mobilizing Emergency Teams for Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter: Travis Hull – First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
This is Going to Court: Customer Service on Trial
Location: Baltimore Convention Center, 339-342
Main Presenter: Sharon Miller – Fayette County 911
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Trauma Tapping- Change your Energy
Location: Baltimore Convention Center, 301-303
Main Presenter: Shannon M. White – Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 314-315
Main Presenter: Michael Poirier – Cumberland County RCC
Co-Presenter: Maria Jensen – Cumberland County RCC
Mastering Media & Public Engagement- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
CHANGE: The Uninvited Guest
Location: Baltimore Convention Center, 309-310
Main Presenter: Stephen Sutton – Danville Fire Dept Emergency Communications
Co-Presenter: Brad Flanagan, MPA, ENP, RPL – Prepared
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
CJIS compliance — why it’s important, how to achieve it
Location: Baltimore Convention Center, 345-346
Main Presenter: Jason Franks
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Drone Technologies Transforming Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter: Travis Hull – First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
Emergency Responder Communications Enhancement Systems
Location: Baltimore Convention Center, 343-344
Main Presenter: Thomas Doyle
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
Location: Baltimore Convention Center, 339-342
Main Presenter: Kathryn Rifenbark – National Center for Missing & Exploited Children
Co-Presenter: Lanae Holmes – National Center for Missing & Exploited Children
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Level the Playing Field - Exploring NG9-1-1 as a Service
Location: Baltimore Convention Center, 324-326
Main Presenter: Jimmy Lichtenstein – AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Making a Real Connection: Critical Elements in Training
Location: Baltimore Convention Center, 318-320
Main Presenter: Joe Serio
Training Essentials
CEU: 1
1:00 PM – 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
Location: Baltimore Convention Center, 307-308
Main Presenter: Shantelle Oliver – North Texas Emergency Communications Center
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
The Night Life: Thriving in your New Norm
Location: Baltimore Convention Center, 301-303
Main Presenter: Jennifer B. Powers, BS – Georgia Public Safety Training Center
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM – 3:30 PM
Active Shooter at the Outlets
Location: Baltimore Convention Center, 316-317
Main Presenter: Christopher J. Laymon, ENP – McKinney Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
AI and Your Memory: Friend or Foe?
Location: Baltimore Convention Center, 324-326
Main Presenter: Kelly Sanders-Kelley, MBA, MAEd – Virtual Academy
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM – 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
Location: Baltimore Convention Center, 309-310
Main Presenter: Adam Timm – The Healthy Dispatcher
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
Exploring FirstNet Central Enhancements
Location: Baltimore Convention Center, 337-338
Main Presenter: Jennifer McIntyre – First Responder Network Authority
Federal Partners
CEU: 1
2:30 PM – 3:30 PM
Introduction to Fire Service & Communications
Location: Baltimore Convention Center, 339-342
Main Presenter: Alberto C. Valbuena – Tarrant 9-1-1 District
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 314-315
Main Presenter: Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt) – E-Comm 9-1-1
Training Essentials- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Project Management for Complex Technology Projects
Location: Baltimore Convention Center, 343-344
Main Presenter: Cheryl Giggetts – CTA Consultants
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
Location: Baltimore Convention Center, 345-346
Main Presenter: Megan Bixler, CPE, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 318-320
Main Presenter: Miguel E. Alvarado, CTO – Jeffcom911
Training Essentials
CEU: 1
2:30 PM – 3:30 PM
WHY: It Matters!
Location: Baltimore Convention Center, 307-308
Main Presenter: Matt C. Harwell, ENP, CMCP, MS, MA – Lincoln Emergency Communications Center
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
Your Power is in Your Perspective
Location: Baltimore Convention Center, 301-303
Main Presenter: Ramsey J. Bergeron, Certified Well-Being Dynamics Specialist, Certified Leadership Dynamics Specialist, ICF Associate Certified Coach – Bergeron Well-Being
Wellness in the Emergency Communication Center
CEU: 1
Monday, July 28, 2025
10:00 AM – 11:00 AM
Keynote Meet & Greet with Brett Culp
Location: Baltimore Convention Center, Exhibit Hall 2739
10:15 AM – 10:45 AM
AFC Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Amanda Bredstrup – APCO International
10:30 AM – 11:30 AM
Are You Ready? Preparing for a Promotion
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
Career Advancement Center
CEU: 1
11:00 AM – 11:30 AM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
11:45 AM – 12:15 PM
How to Become an APCO Institute Agency or Adjunct Instructor
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Dorothy Cave – APCO International
11:45 AM – 12:45 PM
You Are Not “Just A Dispatcher”
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Diva Miranda-Jones, ENP, MSOL – Carbyne
Career Advancement Center
CEU: 1
12:30 PM – 1:00 PM
APCO RETAINS Toolkit Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
1:00 PM – 2:00 PM
Lead the Way: Your Journey to Becoming a New ECC Supervisor
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Aerica D. Ramos – Florida Highway Patrol
Career Advancement Center
CEU: 1
1:15 PM – 1:45 PM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
2:00 PM – 2:30 PM
What's in it for me: The Benefits of Serving as a Standards Workgroup Member
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: John Brady
2:00 PM – 3:00 PM
APCO's RPL & CPE - Your Investment in Professional Growth
Location: Baltimore Convention Center, 307-308
Main Presenter: Gina Edmunds – APCO International
Co-Presenter: Dorothy Cave – APCO International
Co-Presenter: Steve Edwards, PhD – APCO International
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Elevating Your Relationship with IPAWS
Location: Baltimore Convention Center, 316-317
Main Presenter: Manny Centeno – FEMA, Integrated Public Alert and Warning System (IPAWS)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Emerging Threats to Next Generation Technologies
Location: Baltimore Convention Center, 324-326
Main Presenter: Billy Brown Jr, BS, MBA, PMP – Cybersecurity and Infrastructure Security Agency (CISA)
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
FirstNet, ESInet, and Hurricanes, Oh My!
Location: Baltimore Convention Center, 337-338
Main Presenter: L.V. Pokey Harris, MPA, ENP – North Carolina 911 Board
Federal Partners
CEU: 1
2:00 PM – 3:00 PM
Healthy-ish Eating for Dispatchers
Location: Baltimore Convention Center, 301-303
Main Presenter: Megan E. Lautz, MS, RD, CSCS, TSAC-F – Fairfax County Fire and Police / RescueRD LLC
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
Life-Saving Connections Through 911 Education
Location: Baltimore Convention Center, 321-323
Main Presenter: Cortney Lyskoski, POST Certified General Topics Instructor – Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
2:00 PM – 3:00 PM
Ransomware Survival Guide for Public Safety Comms
Location: Baltimore Convention Center, 345-346
Main Presenter: Pranshu Bajpai, Head of Security Architecture – Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
Structure Fire in Progress
Location: Baltimore Convention Center, 339-342
Main Presenter: Brett D. Loomis – Corvallis Fire & Rescue
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Swapping Out Wings While Flying An Interop Story
Location: Baltimore Convention Center, 343-344
Main Presenter: Dustin McKinney – Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Training Can Be Fun For Everyone
Location: Baltimore Convention Center, 318-320
Main Presenter: Shannon Polito, ENP RPL Certified First Responder Coach – Help for the Headset
Training Essentials
CEU: 1
2:00 PM – 3:00 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 309-310
Main Presenter: Kylie Slayton, RPL – Colorado State Patrol
Communications Center Management
CEU: 1
2:15 PM – 3:15 PM
I don't like you, either!
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Morrissa Ahl-Moyer – NC Center for Missing Persons
Career Advancement Center
CEU: 1
2:45 PM – 3:15 PM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
3:30 PM – 4:00 PM
APCO Institute's Latest Course Offerings
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Gina Edmunds – APCO International
Co-Presenter: John Brady
3:30 PM – 4:30 PM
Cybersecurity in Mission Critical Communication Systems
Location: Baltimore Convention Center, 345-346
Main Presenter: Neil Horden – EF Johnson, Inc,
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
Developing the HERO Within
Location: Baltimore Convention Center, 301-303
Main Presenter: Emily Zavala, MA – Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Elevating and Connecting QA, Feedback, and Training in 911
Location: Baltimore Convention Center, 324-326
Main Presenter: Scott MacDonald – GovWorx
Co-Presenter: Ivan Whitaker – Salt Lake Valley Emergency Communications Center
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Failing Center or Failing Boss ? A Self Assessment
Location: Baltimore Convention Center, 307-308
Main Presenter: Stephan M. Bunker, BS Criminal Justice, MEd Adult Education – Maine Fire Protection Commission
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
FCC Update on Public Safety Proceedings
Location: Baltimore Convention Center, 337-338
Federal Partners
CEU: 1
3:30 PM – 4:30 PM
I'm a Leader. Now, what do I do?
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Bonnie Jenkins, ENP, CMCP – Palm Beach County PSD 9-1-1 Program Services
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Neurodiversity in 911: Embracing an Inclusive Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter: Will Young – Clearwater Police Department
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Public Safety Use of LTE Technology to Augment LMR
Location: Baltimore Convention Center, 343-344
Main Presenter: Jesse Cooper – First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 316-317
Main Presenter: Kimberly M. Kuszak, CPM, ENP, CMCP – Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
TikTok the Time to Start Your Community Engagement is Now!
Location: Baltimore Convention Center, 321-323
Main Presenter: Danielle Harris, ENP, CMCP – Ingham County 911
Mastering Media & Public Engagement
CEU: 1
3:30 PM – 4:30 PM
Training Program Development
Location: Baltimore Convention Center, 318-320
Main Presenter: Casey Miller, RPL – Converse County Joint Communications Center
Training Essentials
CEU: 1
3:30 PM – 4:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 314-315
Main Presenter: Miguel E. Alvarado, CTO – Jeffcom911
Training Essentials- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
What is NG9-1-1: Fact or Fiction
Location: Baltimore Convention Center, 339-342
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
Frontline Telecommunicator
CEU: 1
4:15 PM – 4:45 PM
APCO Consulting Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Catherine Wix – APCO International
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Pratt Street Ale House, The Cantina Bar
Tuesday, July 29, 2025
10:00 AM – 11:00 AM
Keynote Meet & Greet with Siri Lindley
Location: Baltimore Convention Center, Exhibit Hall 2739
10:15 AM – 10:45 AM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
10:30 AM – 11:30 AM
Learning to Lead: Using AI to Advance Your Career
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Sharon Miller – Fayette County 911
Career Advancement Center
CEU: 1
11:00 AM – 11:30 AM
AFC Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Amanda Bredstrup – APCO International
11:45 AM – 12:15 PM
APCO Consulting Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Catherine Wix – APCO International
11:45 AM – 12:45 PM
Becoming a Word Ninja in the Communications Center
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Tony Keefe, RPL – LeeComm
Career Advancement Center
CEU: 1
12:30 PM – 1:00 PM
Deployable Public Safety Trunking Systems
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Don Root – APCO
1:00 PM – 2:00 PM
Career Elevation: The Path from Job to Purpose
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Craig A. Nettles, ENP, CMCP
Career Advancement Center
CEU: 1
1:15 PM – 1:45 PM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
1:30 PM – 2:30 PM
Dialing Up Defense: Cyber Incident Response in 911 Centers
Location: Baltimore Convention Center, 345-346
Main Presenter: Jamie Ginn, PhD h.c. – OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
Front Line Insights: Lessons Learned from Butler, PA
Location: Baltimore Convention Center, 337-338
Main Presenter: Lori Stone – First Responder Network Authority
Federal Partners
CEU: 1
1:30 PM – 2:30 PM
Leaving A Legacy: An Infinite Mindset in 911
Location: Baltimore Convention Center, 309-310
Main Presenter: Matt C. Harwell, ENP, CMCP, MS, MA – Lincoln Emergency Communications Center
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
Let's Get Rid of the Old "Unseen Heroes" Adage
Location: Baltimore Convention Center, 321-323
Main Presenter: Bruce Garner, B.A. English – Hamilton County 9-1-1 Emergency Communications District
Co-Presenter: Amanda Jones – Hamilton County 9-1-1 Emergency Communications District
Co-Presenter: Jamarcus Williams – Hamilton County 9-1-1 Emergency Communications District
Mastering Media & Public Engagement
CEU: 1
1:30 PM – 2:30 PM
Like WHOA!: The Plainfield Walmart Fire
Location: Baltimore Convention Center, 316-317
Main Presenter: Greg O'Brien, CPE – Hendricks County 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:30 PM – 2:30 PM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 301-303
Main Presenter: Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200 – Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Overcoming Bias & Burnout in 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter: leia C. Frye, CMCP – Fayette County 911
Training Essentials
CEU: 1
1:30 PM – 2:30 PM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 307-308
Main Presenter: Jessica A. Robinson, MOL, BSN – KanComm 911 ETSB
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 339-342
Main Presenter: Brittney Amara Rust – Metro Nashville Department of Emergency Communication
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Taking the ‘search’ out of search and rescue
Location: Baltimore Convention Center, 324-326
Main Presenter: Alicia Mohammed
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 314-315
Main Presenter: Kylie Slayton, RPL – Colorado State Patrol
Communications Center Management- Repeat Session
CEU: 1
2:00 PM – 2:30 PM
The Career Instructor Program (CIP)
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Joanne Greco – APCO International
2:15 PM – 3:15 PM
Investing in Yourself: Elevating 911 Leadership Skills
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Melissa Parker, MCJ, CMCP – Hartsfield-Jackson Atlanta International Airport
Career Advancement Center
CEU: 1
2:45 PM – 3:15 PM
My Training Central 101
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Dorothy Cave – APCO International
3:00 PM – 4:00 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 324-326
Main Presenter: L.V. Pokey Harris, MPA, ENP – North Carolina 911 Board
Co-Presenter: Josh Briggs – AT&T
Co-Presenter: Greg Dotson – NC 911 Board
Co-Presenter: Tom Rogers – NC 911 Board
NG9-1-1 and Emerging Technologies
CEU: 1
3:00 PM – 4:00 PM
A Frontline Approach: Addressing SUDs in First Responders
Location: Baltimore Convention Center, 301-303
Main Presenter: Jesalyn Moore, LCSW, LSATP, CAADC – City of Virginia Beach
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
Alyssa’s Law: Driving a Public Safety Revolution
Location: Baltimore Convention Center, 343-344
Main Presenter: John Shubin – Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Artificial Intelligence Integration in 9-1-1 Centers
Location: Baltimore Convention Center, 337-338
Main Presenter: Jeremy A. Hill, CPE – NTIA
Federal Partners
CEU: 1
3:00 PM – 4:00 PM
Comms in Comms: Why every ECC needs a PIO
Location: Baltimore Convention Center, 321-323
Main Presenter: James Matthews, APIO – Metro Nashville Department of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
3:00 PM – 4:00 PM
Effective Training Programs: A Guide to Excellence
Location: Baltimore Convention Center, 318-320
Main Presenter: Lori E. Henricksen, EMD, EPD, EFD, ETC-I – BX3 Public Safety, LLC
Training Essentials
CEU: 1
3:00 PM – 4:00 PM
HERstory: Women in Public Safety Communications
Location: Baltimore Convention Center, 307-308
Main Presenter: Jennifer Harder – First Responder Network Authority
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
Lessons Learned from Actual LMR System Breaches
Location: Baltimore Convention Center, 345-346
Main Presenter: John Casler, PMP – L3harris
Co-Presenter: David Kallus, Jr., MS, MA, CISSP-ISSAP, CISM – L3Harris
Co-Presenter: Sean Scott – SecuLore
Co-Presenter: Russel Stukey – Riley County, KS
Co-Presenter: Nick Waddell – L3Harris
Co-Presenter: John garry – Atlantic County Public Safety - Office of Emergency Preparedness
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
Recruiting Outside of the Box
Location: Baltimore Convention Center, 309-310
Main Presenter: Jordan E. Yates – Virginia Beach Emergency Communications and Citizen Services
Co-Presenter: Laramie J. Scott, ENP, RPL, CMCP – Kentucky State Police
Co-Presenter: Kylie Slayton, RPL – Colorado State Patrol
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Situational Awareness for Communications Professionals
Location: Baltimore Convention Center, 316-317
Main Presenter: Drew Moldenhauer, M.S. – Osseo Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 314-315
Main Presenter: Kimberly M. Kuszak, CPM, ENP, CMCP – Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
3:00 PM – 4:00 PM
Teamwork and Collaboration
Location: Baltimore Convention Center, 339-342
Main Presenter: Tony Keefe, RPL – LeeComm
Co-Presenter: Travis Solem – Warren County
Frontline Telecommunicator
CEU: 1
Wednesday, July 30, 2025
8:30 AM – 9:30 AM
Finding Zen in the Commotion: Yoga for ECC Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter: Megan Bixler, CPE, RPL – APCO International
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
How Mismanaged Conflict Affects Retention
Location: Baltimore Convention Center, 309-310
Main Presenter: Heather V. Joyner – Burke County Emergency Communications
Co-Presenter: Christine Buchanan
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 314-315
Main Presenter: Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200 – Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
Sat-to-Cell for First Responders - PTT from anywhere
Location: Baltimore Convention Center, 343-344
Main Presenter: James Stefano
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Silent Emergency: Cyber Threats to Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter: Jay Kaine – Motorola Solutions
Co-Presenter: Tyler Brodbeck – Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Staffing Taskforce Force: Alternative Work Environmnets
Location: Baltimore Convention Center, 324-326
Main Presenter: Brad Flanagan, MPA, ENP, RPL – Prepared
NG9-1-1 and Emerging Technologies
CEU: 1
8:30 AM – 9:30 AM
Surplus to Solution: A High-Tech Mobile Command Hub
Location: Baltimore Convention Center, 337-338
Main Presenter: Lori Stone – First Responder Network Authority
Federal Partners
CEU: 1
8:30 AM – 9:30 AM
The Effective Trainer
Location: Baltimore Convention Center, 318-320
Main Presenter: Halcyon Frank, ENP, APTD – Halcyon Consulting Services LLC
Training Essentials
CEU: 1
8:30 AM – 9:30 AM
Toxic Culture: 911's Biggest Emergency
Location: Baltimore Convention Center, 307-308
Main Presenter: Joe Serio
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Unlocking The Spectrum
Location: Baltimore Convention Center, 339-342
Main Presenter: Matt Gruenwald, RPL – Southeast Emergency Communications (SEECOM)
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
9-1-1 Public Education
Location: Baltimore Convention Center, 321-323
Main Presenter: Elizabeth Howland, ENP – Eaton County Central Dispatch
Mastering Media & Public Engagement
CEU: 1
10:00 AM – 11:00 AM
Continuous Improvement for Your ECC
Location: Baltimore Convention Center, 309-310
Main Presenter: Catherine Wix – APCO International
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Going Viral
Location: Baltimore Convention Center, 316-317
Main Presenter: Alexander E. Cohen – St Johns County Sheriffs Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
Inside Out of Peer Support
Location: Baltimore Convention Center, 301-303
Main Presenter: Angie T. Rodgers, Peer Support Specialist – Scott County 911 Emergency Services
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
Is Your 9-1-1 Network Ready for an Outage?
Location: Baltimore Convention Center, 324-326
Main Presenter: Jimmy Lichtenstein – AT&T
Co-Presenter: Chris Kindlespire – First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Is Your Call Taking Creating Positive Ripples?
Location: Baltimore Convention Center, 339-342
Main Presenter: Gary A. Hill, ENP, CMCP – Warren County Communications Center
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Krazy or Kaizen: Creating continuous improvement
Location: Baltimore Convention Center, 307-308
Main Presenter: Jacob L. Gibson, RN-MSN, MSCJ, CEN, NRP – Madison County Sheriffs Office
Co-Presenter: Mitch Henson, EMD – Madison County Sheriffs Office
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
LMR Cybersecurity: Are You Paying Attention Yet?
Location: Baltimore Convention Center, 345-346
Main Presenter: Nick Falgiatore, PE, ENP – Mission Critical Partners
Cybersecurity for Public Safety Communications
CEU: 1
10:00 AM – 11:00 AM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 314-315
Main Presenter: Jessica A. Robinson, MOL, BSN – KanComm 911 ETSB
Leadership Development- Repeat Session
CEU: 1
10:00 AM – 11:00 AM
Quick Calls, Quick Skills: Microlearning for 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter: Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor – Prepared
Training Essentials
CEU: 1
10:00 AM – 11:00 AM
TAK in Action: Use Cases from the Field
Location: Baltimore Convention Center, 337-338
Main Presenter: Charles Hardnett – FirstNet Authority
Federal Partners
CEU: 1
10:00 AM – 11:00 AM
Where do we run to? -- Indoor Location for Public Safety
Location: Baltimore Convention Center, 343-344
Main Presenter: Larry Emmett – JVCKENWOOD
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Capitol Insights: APCO Advocacy Updates
Location: Baltimore Convention Center, 337-338
Main Presenter: Alison Venable – APCO International
Federal Partners
CEU: 1
2:00 PM – 3:00 PM
Community & Cultural Competency in New Hire Training
Location: Baltimore Convention Center, 318-320
Main Presenter: Nicole Lewis, ENP, CMCP – Charlottesville-UVA-Albemarle County ECC
Training Essentials
CEU: 1
2:00 PM – 3:00 PM
Cutting Edge Mobile Apps for First Responders
Location: Baltimore Convention Center, 324-326
Main Presenter: Jennifer McIntyre – First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Cybersecurity Threat Landscape for Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter: Ravish Malhotra – Intrado
Co-Presenter: John Snapp – Intrado
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
From Peer to Manager: Navigating Relationships as a Leader
Location: Baltimore Convention Center, 307-308
Main Presenter: Jessica E. Milliken, ENP, CMCP – DPS Houlton Regional Communications Center
Co-Presenter: Michael J. Labbe, CMCP – DPS-Augusta Regional Communications Center
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Hostage or Hoax? An audio case study
Location: Baltimore Convention Center, 339-342
Main Presenter: Sarah Franz, MBA, ENP, RPL, CMCP – Aurora911
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Level Up Leadership
Location: Baltimore Convention Center, 309-310
Main Presenter: Jeff Lurie, Police Lieutenant, Ret. – 38 Seconds Coaching
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter: Casey L. Flemings, ENP – Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
No longer the invisible voice
Location: Baltimore Convention Center, 321-323
Main Presenter: Sebrina Jackson, CMCP, ENP, RPL – Metro Nashville Dept of Emergency Communications
Co-Presenter: Kat Hogan, RPL – Metro Nashville Dept of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
2:00 PM – 3:00 PM
P25 For the Future: New Standards, Interop, and Security
Location: Baltimore Convention Center, 343-344
Main Presenter: Stephen Nichols – PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter: Jeremy Elder – L3Harris
Co-Presenter: John Lambrou, MSc – Motorola Solutions
Co-Presenter: Scott Wright, Deputy SWIC/ENP/COM-C – Statewide Emergency Telecommunications
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 314-315
Main Presenter: Brittney Amara Rust – Metro Nashville Department of Emergency Communication
Frontline Telecommunicator- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Using Live Streaming Technology to Improve Response Times
Location: Baltimore Convention Center, 316-317
Main Presenter: Don Redmond, MA – BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 314-315
Main Presenter: L.V. Pokey Harris, MPA, ENP – North Carolina 911 Board
Co-Presenter: Josh Briggs – AT&T
Co-Presenter: Greg Dotson – NC 911 Board
Co-Presenter: Tom Rogers – NC 911 Board
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
911 - I Have The Emergency
Location: Baltimore Convention Center, 301-303
Main Presenter: Gary A. Hill, ENP, CMCP – Warren County Communications Center
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Car 54 - I can't hear you!
Location: Baltimore Convention Center, 343-344
Main Presenter: Scott Wright, Deputy SWIC/ENP/COM-C – Statewide Emergency Telecommunications
Co-Presenter: Michael Rohrbacher – State of New Mexico
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Connecting your Center to the Community
Location: Baltimore Convention Center, 321-323
Main Presenter: Jordan E. Yates – Virginia Beach Emergency Communications and Citizen Services
Mastering Media & Public Engagement
CEU: 1
3:30 PM – 4:30 PM
End-to-End Native Multimedia Emergency Services
Location: Baltimore Convention Center, 324-326
Main Presenter: Fabricio Velez – INdigital
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Gone W/ The Wind Fabulous Lessons from the Golden Brick Road
Location: Baltimore Convention Center, 339-342
Main Presenter: JaCorey R. Glaude, ENP, RPL, CMCP, – Omni Public Safety Group
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Managing A Multigenerational Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter: Kristin K. Gonul – Association of Central Oklahoma Governments
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Security Triad for P25 LMR: Encryption, Access, Cyber IDs
Location: Baltimore Convention Center, 345-346
Main Presenter: Stephen Nichols – PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter: Jeremy Elder – L3Harris
Co-Presenter: Hermina Koshinski, PMP – Pennsylvania State Police
Co-Presenter: Alan Massie – Federal Bureau of Investigation
Co-Presenter: Scott Wright, Deputy SWIC/ENP/COM-C – Statewide Emergency Telecommunications
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
Succession Planning: Why You Can't Wait Any Longer!
Location: Baltimore Convention Center, 307-308
Main Presenter: Kimberly A. Miller, Ph.D. and 25+ years in public safety – Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
The Kia Boyz and how you make a difference.
Location: Baltimore Convention Center, 316-317
Main Presenter: Matt Pies
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Turning Mistakes into Confidence and Growth
Location: Baltimore Convention Center, 318-320
Main Presenter: Kameo C. Harlan – Sedgwick County Emergency Communications
Training Essentials
CEU: 1
3:30 PM – 4:30 PM
You Will Never Walk Alone
Location: Baltimore Convention Center, 337-338
Main Presenter: Travis Hull – First Responder Network Authority
Federal Partners
CEU: 1