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Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Mastering Media
Federal Partners
Training Essentials
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Sunday, July 27, 2025
7:30 AM - 5:00 PM
Registration & Member Voting
7:30 AM - 5:00 PM
Registration & Member Voting
Location: Baltimore Convention Center, Pratt Street Lobby, Level 300
Sponsored By
8:00 AM - 11:00 AM
Chapter Leaders Training
8:00 AM - 11:00 AM
Chapter Leaders Training
Location: Hilton Baltimore, Key Ballroom 5
8:00 AM - 11:00 AM
Institute Adcom Meeting
8:00 AM - 11:00 AM
Institute Adcom Meeting
Location: Hilton Baltimore, Johnson B
8:00 AM - 12:00 PM
AFC Adcom Meeting
8:00 AM - 12:00 PM
AFC Adcom Meeting
Location: Hilton Baltimore, Johnson A
8:00 AM - 12:00 PM
APCO Editorial Committee Meeting
8:00 AM - 12:00 PM
APCO Editorial Committee Meeting
Location: Hilton Baltimore, Ruth
8:00 AM - 5:00 PM
APCO Store
8:00 AM - 5:00 PM
APCO Store
Location: Baltimore Convention Center, Pratt Street Lobby, Level 300
8:00 AM - 5:00 PM
Quiet Room
8:00 AM - 5:00 PM
Quiet Room
Location: Baltimore Convention Center, 335
8:45 AM - 9:15 AM
Think Tank: Leading from Within
8:45 AM - 9:15 AM
Think Tank: Leading from Within
Location: Baltimore Convention Center, Level 400
Main Presenter:
Shannon Polito, Advanced POST, POST IDI certified Intermediate Instructor, BA in Psychology, BA in Addiction Studies, MA in Theology
– Santa Clara County Communications
9:00 AM - 10:00 AM
911 Public Education Sharing With Those We Serve
9:00 AM - 10:00 AM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 321-323
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement
CEU: 1
9:00 AM - 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
9:00 AM - 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM - 10:00 AM
Capitol Insights: From the Desk of Government Affairs
9:00 AM - 10:00 AM
Capitol Insights: From the Desk of Government Affairs
Location: Baltimore Convention Center, 337-338
Main Presenter:
Greg Cooke
Co-Presenter:
Nicole McGinnis
Co-Presenter:
Jonathan Gilad
Co-Presenter:
Yesim Karaman
Co-Presenter:
Steven Alonzo
– International Association of Fire Chiefs
Federal Partners
CEU: 1
9:00 AM - 10:00 AM
FirstNet, Are You Still Confused?
9:00 AM - 10:00 AM
FirstNet, Are You Still Confused?
Location: Baltimore Convention Center, 343-344
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Co-Presenter:
Cody Postier
– FirstNet Program at AT&T
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM - 10:00 AM
Next Generation of Dispatchers- High School Program
9:00 AM - 10:00 AM
Next Generation of Dispatchers- High School Program
Location: Baltimore Convention Center, 318-320
Main Presenter:
Jessica P. Daza
– Fairfax County- Public Safety Communications- 911
Co-Presenter:
Redic Morris
– Fairfax County GOVT- Public Safety Communications- 911
Training Essentials
CEU: 1
9:00 AM - 10:00 AM
Retaining Talent: The Power of Stay Interviews
9:00 AM - 10:00 AM
Retaining Talent: The Power of Stay Interviews
Location: Baltimore Convention Center, 309-310
Main Presenter:
Christopher M. Cross, CPE, RPL
– Loudoun County Fire and Rescue
Co-Presenter:
Arin Stong
– Loudoun County Fire and Rescue
Communications Center Management
CEU: 1
9:00 AM - 10:00 AM
The day I STAYED!
9:00 AM - 10:00 AM
The day I STAYED!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kari Morrissey, ENP, CMCP, COML
– Anoka County Emergency Communications Center
Leadership Development
CEU: 1
9:00 AM - 10:00 AM
Using Live Streaming Technology to Improve Response Times
9:00 AM - 10:00 AM
Using Live Streaming Technology to Improve Response Times
Location: Baltimore Convention Center, 316-317
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM - 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
9:00 AM - 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
Location: Baltimore Convention Center, 324-326
Main Presenter:
Karima Holmes
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security S&T
Co-Presenter:
AJ Renold
– Texas A&M University ITEC
Co-Presenter:
Scott Straub
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM - 10:00 AM
When a teammate has cancer or other long term illness
9:00 AM - 10:00 AM
When a teammate has cancer or other long term illness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Renee Gordon
– Department of Emergency and Customer Communications
Co-Presenter:
Lauren Pickeral
– City of Alexandria
Wellness in the Emergency Communication Center
CEU: 1
9:00 AM - 10:00 AM
When The Emergency Is Your Own
9:00 AM - 10:00 AM
When The Emergency Is Your Own
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sheila P. Hanna Kirkland
– Emeres, Inc.
Frontline Telecommunicator
CEU: 1
9:00 AM - 11:00 AM
ECC Tour: City of Baltimore ECC
9:00 AM - 11:00 AM
ECC Tour: City of Baltimore ECC
Location: Convention Center, Pratt Street Lobby, Level 200 Transportation Desk
10:30 AM - 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
10:30 AM - 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kim Rigden
– Federal Engineering
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM - 11:30 AM
A Realistic Look at Current and Future Communications
10:30 AM - 11:30 AM
A Realistic Look at Current and Future Communications
Location: Baltimore Convention Center, 343-344
Main Presenter:
J. Gordon Beattie, Jr., Communications Team Leader/Technician
– VIAVI Solutions CTO Office; Passaic County {NJ} Sheriffs Dept/OEM
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM - 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
10:30 AM - 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM - 11:30 AM
Brand-U on a City Tour
10:30 AM - 11:30 AM
Brand-U on a City Tour
Location: Baltimore Convention Center, 307-308
Main Presenter:
Patrice Coleman
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
10:30 AM - 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
10:30 AM - 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
Location: Baltimore Convention Center, 321-323
Main Presenter:
Dawn S. Shumway
– Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
10:30 AM - 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
10:30 AM - 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM - 11:30 AM
How Artificial Intelligence can impact Emergency Communications Centers and Responders
10:30 AM - 11:30 AM
How Artificial Intelligence can impact Emergency Communications Centers and Responders
Location: Baltimore Convention Center, 337-338
Main Presenter:
Stephen Scarbrough
Federal Partners
CEU: 1
10:30 AM - 11:30 AM
Is Your Training Evolving with our Modern Workforce?
10:30 AM - 11:30 AM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 318-320
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials
CEU: 1
10:30 AM - 11:30 AM
Line of Duty Death - A Director's Perspective
10:30 AM - 11:30 AM
Line of Duty Death - A Director's Perspective
Location: Baltimore Convention Center, 309-310
Main Presenter:
Nick DiCicco, CPE
– Chagrin Valley Dispatch
Co-Presenter:
Lisa Rapitis, CPE
– Chagrin Valley Dispatch
Communications Center Management
CEU: 1
10:30 AM - 11:30 AM
Mobilizing Emergency Teams for Disaster Response
10:30 AM - 11:30 AM
Mobilizing Emergency Teams for Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Captain Abrem Ayana
– Brookhaven (GA) Police Department
Co-Presenter:
Doug Oeser
– Asheville Police Department in North Carolina
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM - 11:30 AM
This is Going to Court: Customer Service on Trial
10:30 AM - 11:30 AM
This is Going to Court: Customer Service on Trial
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
10:30 AM - 11:30 AM
Trauma Tapping- Change your Energy
10:30 AM - 11:30 AM
Trauma Tapping- Change your Energy
Location: Baltimore Convention Center, 301-303
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
12:45 PM - 1:15 PM
Think Tank: Be About The Culture
12:45 PM - 1:15 PM
Think Tank: Be About The Culture
Location: Baltimore Convention Center, Level 400
Main Presenter:
Tipi Brookins
– DC Office of Unified Communications
1:00 PM - 2:00 PM
911 Public Education Sharing With Those We Serve
1:00 PM - 2:00 PM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 314-315
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement- Repeat Session
CEU: 1
1:00 PM - 2:00 PM
CHANGE: The Uninvited Guest
1:00 PM - 2:00 PM
CHANGE: The Uninvited Guest
Location: Baltimore Convention Center, 309-310
Main Presenter:
Stephen Sutton
– Hexagon
Co-Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
Communications Center Management
CEU: 1
1:00 PM - 2:00 PM
Changing Emergency Incident Data: NERIS
1:00 PM - 2:00 PM
Changing Emergency Incident Data: NERIS
Location: Baltimore Convention Center, 337-338
Main Presenter:
Thomas Jenkins
Federal Partners
CEU: 1
1:00 PM - 2:00 PM
CJIS compliance — why it’s important, how to achieve it
1:00 PM - 2:00 PM
CJIS compliance — why it’s important, how to achieve it
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jason Franks
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM - 2:00 PM
Drone Technologies Transforming Disaster Response
1:00 PM - 2:00 PM
Drone Technologies Transforming Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Captain Abrem Ayana
– Brookhaven (GA) Police Department
Co-Presenter:
Doug Oeser
– Asheville Police Department in North Carolina
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM - 2:00 PM
Emergency Responder Communications Enhancement Systems
1:00 PM - 2:00 PM
Emergency Responder Communications Enhancement Systems
Location: Baltimore Convention Center, 343-344
Co-Presenter:
Stephen Devine
Main Presenter:
Thomas Doyle
– In-Building Wireless Solutions
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM - 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
1:00 PM - 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
Location: Baltimore Convention Center, 339-342
Main Presenter:
Kathryn Rifenbark
– National Center for Missing & Exploited Children
Co-Presenter:
Lanae Holmes, LICSW
– National Center for Missing & Exploited Children
Frontline Telecommunicator
CEU: 1
1:00 PM - 2:00 PM
Level the Playing Field - Exploring NG9-1-1 as a Service
1:00 PM - 2:00 PM
Level the Playing Field - Exploring NG9-1-1 as a Service
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jimmy Lichtenstein
– AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM - 2:00 PM
Making a Real Connection: Critical Elements in Training
1:00 PM - 2:00 PM
Making a Real Connection: Critical Elements in Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Joe Serio
Training Essentials
CEU: 1
1:00 PM - 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
1:00 PM - 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
Location: Baltimore Convention Center, 307-308
Main Presenter:
Shantelle Oliver
– Lake Worth PD
Leadership Development
CEU: 1
1:00 PM - 2:00 PM
Telling The Story: Sharing Your Agency with the World
1:00 PM - 2:00 PM
Telling The Story: Sharing Your Agency with the World
Location: Baltimore Convention Center, 321-323
Main Presenter:
Desmond Harris
– Cobb County 911
Mastering Media & Public Engagement
CEU: 1
1:00 PM - 2:00 PM
The Night Life: Thriving in your New Norm
1:00 PM - 2:00 PM
The Night Life: Thriving in your New Norm
Location: Baltimore Convention Center, 301-303
Main Presenter:
Jennifer B. Powers, BS
– Georgia Public Safety Training Center
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM - 3:30 PM
ECC Tour to Maryland Institute for Emergency Medical Services Systems
1:30 PM - 3:30 PM
ECC Tour : Maryland Institute for Emergency Medical Services Systems
Location: Convention Center, Pratt Street Lobby, Level 200 Transportation Desk
2:00 PM - 3:00 PM
Texas Chapter Meeting
2:00 PM - 3:00 PM
Texas Chapter Meeting
Location: Hilton Baltimore, Key Ballroom 5
2:00 PM - 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM - 5:00 PM
AFC Lab (Local Advisors Only)
Location: Baltimore Convention Center, 328-329
Sponsored By
2:30 PM - 3:30 PM
Active Shooter at the Outlets
2:30 PM - 3:30 PM
Active Shooter at the Outlets
Location: Baltimore Convention Center, 316-317
Main Presenter:
Christopher J. Laymon, ENP
– McKinney Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM - 3:30 PM
AI and Your Memory: Friend or Foe?
2:30 PM - 3:30 PM
AI and Your Memory: Friend or Foe?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kelly Sanders-Kelley, MBA, MAEd
– Virtual Academy
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM - 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
2:30 PM - 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
Location: Baltimore Convention Center, 309-310
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Communications Center Management
CEU: 1
2:30 PM - 3:30 PM
Exploring FirstNet Central Enhancements
2:30 PM - 3:30 PM
Exploring FirstNet Central Enhancements
Location: Baltimore Convention Center, 337-338
Main Presenter:
Jesse Cooper
– First Responder Network Authority
Co-Presenter:
Noah Jaehnert
– Vernon Township Fire Department
Federal Partners
CEU: 1
2:30 PM - 3:30 PM
Introduction to Fire Service & Communications
2:30 PM - 3:30 PM
Introduction to Fire Service & Communications
Location: Baltimore Convention Center, 339-342
Main Presenter:
Alberto C. Valbuena
– Tarrant 9-1-1 District
Frontline Telecommunicator
CEU: 1
2:30 PM - 3:30 PM
Is Your Training Evolving with our Modern Workforce?
2:30 PM - 3:30 PM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials- Repeat Session
CEU: 1
2:30 PM - 3:30 PM
Project Management for Complex Technology Projects
2:30 PM - 3:30 PM
Project Management for Complex Technology Projects
Location: Baltimore Convention Center, 343-344
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants
Co-Presenter:
Curtis Johnson
– CTA Consultants
Co-Presenter:
Kurt Plowman
– City of Staunton, Virginia
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM - 3:30 PM
Public Education: "Where Do I Start" for Newbies
2:30 PM - 3:30 PM
Public Education: "Where Do I Start" for Newbies
Location: Baltimore Convention Center, 321-323
Main Presenter:
Kimberly Rodgers
Mastering Media & Public Engagement
CEU: 1
2:30 PM - 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
2:30 PM - 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM - 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
2:30 PM - 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 318-320
Main Presenter:
Miguel E. Alvarado, CTO
– Jeffcom911
Training Essentials
CEU: 1
2:30 PM - 3:30 PM
WHY: It Matters!
2:30 PM - 3:30 PM
WHY: It Matters!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Matt C. Harwell, ENP, CMCP, MS, MA
– Lincoln Emergency Communications Center
Leadership Development
CEU: 1
2:30 PM - 3:30 PM
Your Power is in Your Perspective
2:30 PM - 3:30 PM
Your Power is in Your Perspective
Location: Baltimore Convention Center, 301-303
Main Presenter:
Ramsey J. Bergeron, ACC, CPC, CLDS, CWDS, ELI-MP
– Bergeron Well-Being
Wellness in the Emergency Communication Center
CEU: 1
4:00 PM - 5:00 PM
First General Business Session
4:00 PM - 5:00 PM
First General Business Session
Location: Hilton Baltimore, Holiday Ballroom 1-6
5:30 PM - 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM - 7:00 PM
New Attendee Reception (Invitation Only)
Location: Hilton Baltimore, Key Ballroom 7-12
6:30 PM - 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM - 7:30 PM
International Welcome Reception (Invitation Only)
Location: Hilton Baltimore, Key Ballroom 3
Sponsored By
7:00 PM - 9:00 PM
CPE Alumni Reception (Invitation Only)
7:00 PM - 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Hilton Baltimore, Key Ballroom 6
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