Full Schedule

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Sunday, July 27, 2025
9:00 AM – 10:00 AM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 321-323
Main Presenter: Michael Poirier – Cumberland County RCC
Co-Presenter: Maria Jensen – Cumberland County RCC
Mastering Media & Public Engagement
CEU: 1
9:00 AM – 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 345-346
Main Presenter: Sean Scott – SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Critical Incident Profiles for Schools
Location: Baltimore Convention Center, 316-317
Main Presenter: Stephanie Heaton – Loveland Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
FirstNet, Are You Still Confused?
Location: Baltimore Convention Center, 343-344
Main Presenter: Chris Kindelspire – First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Navigating Federal Public Safety Communications Policy
Location: Baltimore Convention Center, 337-338
Main Presenter: Alison Venable – APCO International
Federal Partners
CEU: 1
9:00 AM – 10:00 AM
Next Generation of Dispatchers- High School Program
Location: Baltimore Convention Center, 318-320
Main Presenter: Jessica P. Daza – Fairfax County- Public Safety Communications- 911
Co-Presenter: Redic Morris – Fairfax County GOVT- Public Safety Communications- 911
Training Essentials
CEU: 1
9:00 AM – 10:00 AM
Retaining Talent: The Power of Stay Interviews
Location: Baltimore Convention Center, 309-310
Main Presenter: Christopher M. Cross, CPE, RPL – Loudoun County Fire and Rescue
Co-Presenter: Arin Stong – Loudoun County Fire and Rescue
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
The day I STAYED!
Location: Baltimore Convention Center, 307-308
Main Presenter: Kari Morrissey – Anoka County Emergency Communications Center
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
Location: Baltimore Convention Center, 324-326
Co-Presenter: Karima Holmes – Department of Homeland Security, CISA
Co-Presenter: Sridhar Kowdley – Department of Homeland Security S&T
Co-Presenter: Bob Olson – Neustar Inc.
Co-Presenter: AJ Renold – Texas A&M University ITEC
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
When a teammate has cancer or other long term illness
Location: Baltimore Convention Center, 301-303
Main Presenter: Renee Gordon – Department of Emergency and Customer Communications
Co-Presenter: Lauren Pickeral – City of Alexandria
Wellness in the Emergency Communication Center
CEU: 1
9:00 AM – 10:00 AM
When The Emergency Is Your Own
Location: Baltimore Convention Center, 339-342
Main Presenter: Sheila P. Hanna Kirkland – Emeres, Inc.
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
Location: Baltimore Convention Center, 324-326
Main Presenter: Kim Rigden – Federal Engineering
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM – 11:30 AM
A Realistic Look at Current and Future Communications
Location: Baltimore Convention Center, 343-344
Main Presenter: J. Gordon Beattie, Jr., Communications Team Leader/Technician – VIAVI Solutions CTO Office; Passaic County {NJ} Sheriffs Dept/OEM
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 314-315
Main Presenter: Sean Scott – SecuLore
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM – 11:30 AM
Brand-U on a City Tour
Location: Baltimore Convention Center, 307-308
Main Presenter: Patrice Coleman – Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
Location: Baltimore Convention Center, 321-323
Main Presenter: Dawn S. Shumway – Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
10:30 AM – 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
Location: Baltimore Convention Center, 345-346
Main Presenter: Megan Bixler, CPE, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 318-320
Main Presenter: Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt) – E-Comm 9-1-1
Training Essentials
CEU: 1
10:30 AM – 11:30 AM
Line of Duty Death - A Director's Perspective
Location: Baltimore Convention Center, 309-310
Main Presenter: Nick DiCicco, CPE – Chagrin Valley Dispatch
Co-Presenter: Lisa Rapitis, CPE – Chagrin Valley Dispatch
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
Mobilizing Emergency Teams for Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter: Travis Hull – First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
This is Going to Court: Customer Service on Trial
Location: Baltimore Convention Center, 339-342
Main Presenter: Sharon Miller – Fayette County 911
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Trauma Tapping- Change your Energy
Location: Baltimore Convention Center, 301-303
Main Presenter: Shannon M. White – Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 314-315
Main Presenter: Michael Poirier – Cumberland County RCC
Co-Presenter: Maria Jensen – Cumberland County RCC
Mastering Media & Public Engagement- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
CHANGE: The Uninvited Guest
Location: Baltimore Convention Center, 309-310
Main Presenter: Stephen Sutton – Danville Fire Dept Emergency Communications
Co-Presenter: Brad Flanagan, MPA, ENP, RPL – Prepared
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
CJIS compliance — why it’s important, how to achieve it
Location: Baltimore Convention Center, 345-346
Main Presenter: Jason Franks
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Drone Technologies Transforming Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter: Travis Hull – First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
Emergency Responder Communications Enhancement Systems
Location: Baltimore Convention Center, 343-344
Main Presenter: Thomas Doyle
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
Location: Baltimore Convention Center, 339-342
Main Presenter: Kathryn Rifenbark – National Center for Missing & Exploited Children
Co-Presenter: Lanae Holmes – National Center for Missing & Exploited Children
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Level the Playing Field - Exploring NG9-1-1 as a Service
Location: Baltimore Convention Center, 324-326
Main Presenter: Jimmy Lichtenstein – AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Making a Real Connection: Critical Elements in Training
Location: Baltimore Convention Center, 318-320
Main Presenter: Joe Serio
Training Essentials
CEU: 1
1:00 PM – 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
Location: Baltimore Convention Center, 307-308
Main Presenter: Shantelle Oliver – North Texas Emergency Communications Center
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
The Night Life: Thriving in your New Norm
Location: Baltimore Convention Center, 301-303
Main Presenter: Jennifer B. Powers, BS – Georgia Public Safety Training Center
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM – 3:30 PM
Active Shooter at the Outlets
Location: Baltimore Convention Center, 316-317
Main Presenter: Christopher J. Laymon, ENP – McKinney Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
AI and Your Memory: Friend or Foe?
Location: Baltimore Convention Center, 324-326
Main Presenter: Kelly Sanders-Kelley, MBA, MAEd – Virtual Academy
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM – 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
Location: Baltimore Convention Center, 309-310
Main Presenter: Adam Timm – The Healthy Dispatcher
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
Exploring FirstNet Central Enhancements
Location: Baltimore Convention Center, 337-338
Main Presenter: Jennifer McIntyre – First Responder Network Authority
Federal Partners
CEU: 1
2:30 PM – 3:30 PM
Introduction to Fire Service & Communications
Location: Baltimore Convention Center, 339-342
Main Presenter: Alberto C. Valbuena – Tarrant 9-1-1 District
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 314-315
Main Presenter: Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt) – E-Comm 9-1-1
Training Essentials- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Project Management for Complex Technology Projects
Location: Baltimore Convention Center, 343-344
Main Presenter: Cheryl Giggetts – CTA Consultants
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
Location: Baltimore Convention Center, 345-346
Main Presenter: Megan Bixler, CPE, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 318-320
Main Presenter: Miguel E. Alvarado, CTO – Jeffcom911
Training Essentials
CEU: 1
2:30 PM – 3:30 PM
WHY: It Matters!
Location: Baltimore Convention Center, 307-308
Main Presenter: Matt C. Harwell, ENP, CMCP, MS, MA – Lincoln Emergency Communications Center
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
Your Power is in Your Perspective
Location: Baltimore Convention Center, 301-303
Main Presenter: Ramsey J. Bergeron, Certified Well-Being Dynamics Specialist, Certified Leadership Dynamics Specialist, ICF Associate Certified Coach – Bergeron Well-Being
Wellness in the Emergency Communication Center
CEU: 1