Full Schedule

7:00 AM - 4:30 PM

Registration & Member Voting

Location: Baltimore Convention Center, Pratt Street Lobby, Level 300

Sponsored By

7:00 AM - 5:00 PM

Live 9-1-1 Call Taking

Location: Baltimore Convention Center, Level 300

Sponsored By

7:15 AM - 8:15 AM

2025 RPL Graduate Breakfast (Invitation Only)

Location: Hilton Baltimore, Key Ballroom 1

7:30 AM - 8:15 AM

ECC Award Winner Breakfast (Invitation Only)

Location: Baltimore Convention Center, 325-326

8:00 AM - 4:00 PM

APCO Store

Location: Baltimore Convention Center, Pratt Street Lobby, Level 300

8:00 AM - 5:00 PM

AFC Lab (Local Advisors Only)

Location: Baltimore Convention Center, 328-329

Sponsored By

8:00 AM - 5:00 PM

Quiet Room

Location: Baltimore Convention Center, 335

8:30 AM - 10:00 AM

Opening General Session

Location: Baltimore Convention Center Ballroom

Keynote Speaker:

Sponsored By

CEU: 1

10:00 AM - 11:00 AM

Keynote Meet & Greet with Brett Culp

Location: Baltimore Convention Center, Exhibit Hall 2739

10:00 AM - 11:00 AM

Oklahoma Chapter Meeting

Location: Hilton Baltimore, Key Ballroom 5

10:00 AM - 5:00 PM

Exhibit Hall Open

10:00 AM - 5:00 PM

Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!

Location: Baltimore Convention Center, Exhibit Hall 2739

10:00 AM - 5:00 PM

AFC Licensing Help + Raffle Bonus at the APCO Pavilion!

Location: Baltimore Convention Center, Exhibit Hall 2739

10:00 AM - 5:00 PM

IntelliComm Hands-On Demos

Location: Baltimore Convention Center, Exhibit Hall 2739

10:15 AM - 10:45 AM

AFC Services

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

10:15 AM - 11:00 AM

AM Snack Break in Exhibit Hall

Location: Baltimore Convention Center, Exhibit Hall

10:30 AM - 11:00 AM

Empowering Public Safety Communications: Unleashing the Potential of FirstNet® and 5G

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – FirstNet Program at AT&T

Presentation Theater

10:30 AM - 11:30 AM

Are You Ready? Preparing for a Promotion

Location: Baltimore Convention Center, Exhibit Hall 1106

Main Presenter: – APCO International

Career Advancement Center

CEU: 1

11:00 AM - 11:30 AM

IntelliComm Technology Demonstration

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

11:00 AM - 12:00 PM

Florida Chapter Meeting

Location: Hilton Baltimore, Key Ballroom 5

11:15 AM - 11:45 AM

STIR/SHAKEN and Protecting PSAPs from TDoS Attacks

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – Carbyne

Presentation Theater

11:45 AM - 12:15 PM

How to Become an APCO Institute Agency or Adjunct Instructor

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

11:45 AM - 12:45 PM

You Are Not “Just A Dispatcher”

Location: Baltimore Convention Center, Exhibit Hall 1106

Main Presenter: – Carbyne

Career Advancement Center

CEU: 1

12:00 PM - 12:30 PM

The Cellular Space Race Continues!

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – FirstNet Program at AT&T

Co-Presenter: – First Responder Network Authority

Presentation Theater

12:00 PM - 2:00 PM

AFC Advisor Luncheon (Invitation Only)

Location: Morton's Steakhouse, Main Dining Room

Sponsored By

12:30 PM - 1:00 PM

APCO RETAINS Toolkit Demonstration

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

12:45 PM - 1:15 PM

How Floor-Aware Indoor Maps Can Improve Public Safety and Response

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – Esri

Presentation Theater

1:00 PM - 2:00 PM

Illinois Chapter Meeting

Location: Hilton Baltimore, Key Ballroom 5

1:00 PM - 2:00 PM

Lead the Way: Your Journey to Becoming a New ECC Supervisor

Location: Baltimore Convention Center, Exhibit Hall 1106

Main Presenter: – Florida Highway Patrol

Career Advancement Center

CEU: 1

1:15 PM - 1:45 PM

IntelliComm Technology Demonstration

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

1:30 PM - 2:00 PM

How does MCPTT differ from traditional Push-to-Talk?

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – L3Harris Technologies

Presentation Theater

2:00 PM - 2:30 PM

Think Tank: AI – Let’s Talk a Bot it!

Location: Baltimore Convention Center, Level 400

Main Presenter: – Viiz

2:00 PM - 2:30 PM

What's in it for me: The Benefits of Serving as a Standards Workgroup Member

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

2:00 PM - 3:00 PM

APCO's RPL & CPE - Your Investment in Professional Growth

Location: Baltimore Convention Center, 307-308

Main Presenter: – APCO International

Co-Presenter: – APCO International

Leadership Development

CEU: 1

2:00 PM - 3:00 PM

Elevating Your Relationship with IPAWS

Emergency Preparedness, Response & Situational Awareness

Location: Baltimore Convention Center, 316-317

Main Presenter: – FEMA, Integrated Public Alert and Warning System (IPAWS)

Emergency Preparedness, Response and Situational Awareness

CEU: 1

2:00 PM - 3:00 PM

Emerging Threats to Next Generation Technologies

Location: Baltimore Convention Center, 324-326

Main Presenter: – Cybersecurity and Infrastructure Security Agency (CISA)

NG9-1-1 and Emerging Technologies

CEU: 1

2:00 PM - 3:00 PM

FirstNet, ESInet, and Hurricanes, Oh My!

Location: Baltimore Convention Center, 337-338

Main Presenter: – North Carolina 911 Board

Co-Presenter: – First Responder Network Authority

Co-Presenter: – NC 911 Board

Co-Presenter: – AT&T

Federal Partners

CEU: 1

2:00 PM - 3:00 PM

Healthy-ish Eating for Dispatchers

Wellness in the Emergency Communications Center

Location: Baltimore Convention Center, 301-303

Main Presenter: – Fairfax County Fire and Police / RescueRD LLC

Wellness in the Emergency Communication Center

CEU: 1

2:00 PM - 3:00 PM

Hostage or Hoax? An audio case study

Location: Baltimore Convention Center, 339-342

Main Presenter: – Aurora911

Frontline Telecommunicator

CEU: 1

2:00 PM - 3:00 PM

How Artificial Intelligence can impact Emergency Communications Centers and Responders

Location: Baltimore Convention Center, 314-315

Main Presenter:

Federal Partners-Repeat Session

CEU: 1

2:00 PM - 3:00 PM

Life-Saving Connections Through 911 Education

Location: Baltimore Convention Center, 321-323

Main Presenter: – Ada County Sheriff's Office

Mastering Media & Public Engagement

CEU: 1

2:00 PM - 3:00 PM

Mid-Eastern Chapter Meeting

Location: Hilton Baltimore, Key Ballroom 5

2:00 PM - 3:00 PM

Ransomware Survival Guide for Public Safety Comms

Cybersecurity for Public Safety Communications

Location: Baltimore Convention Center, 345-346

Main Presenter: – Motorola Solutions

Cybersecurity for Public Safety Communications

CEU: 1

2:00 PM - 3:00 PM

Swapping Out Wings While Flying An Interop Story

Radio and Wireless Communications Technologies

Location: Baltimore Convention Center, 343-344

Main Presenter: – Motorola Solutions

Radio and Wireless Communications Technologies

CEU: 1

2:00 PM - 3:00 PM

Training Can Be Fun For Everyone

Location: Baltimore Convention Center, 318-320

Main Presenter: – Help for the Headset

Training Essentials

CEU: 1

2:00 PM - 3:00 PM

Turning Off When You're Expected to Always Be On

Location: Baltimore Convention Center, 309-310

Main Presenter: – Colorado State Patrol

Communications Center Management

CEU: 1

2:15 PM - 2:45 PM

Elevating Innovation: CentralSquare's AI-Driven Transformation and Cloud Migration for Public Safety

Location: Baltimore Convention Center, Exhibit Hall 3206

Main Presenter: – CentralSquare

Presentation Theater

2:15 PM - 3:00 PM

PM Snack Break in Exhibit Hall

Location: Baltimore Convention Center, Exhibit Hall

2:15 PM - 3:15 PM

I don't like you, either!

Location: Baltimore Convention Center, Exhibit Hall 1106

Main Presenter: – NC Center for Missing Persons

Career Advancement Center

CEU: 1

2:45 PM - 3:15 PM

IntelliComm Technology Demonstration

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

3:00 PM - 3:30 PM

Presentation Theater - Prepared

Location: Baltimore Convention Center, Exhibit Hall 3206

Presentation Theater

3:00 PM - 4:00 PM

Virginia CAC Meeting

Location: Hilton Baltimore, Key Ballroom 5

3:30 PM - 4:00 PM

APCO Institute's Latest Course Offerings

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

Co-Presenter:

3:30 PM - 4:30 PM

Beyond DEI: Creating a Culture of Belonging

Location: Baltimore Convention Center, 309-310

Co-Presenter: – Southwest Regional Communications Center

Co-Presenter: – DC Office of Unified Communications

Co-Presenter: – Carbyne

Co-Presenter: – Aurora911

Co-Presenter: – Metropolitan Government of Nashville and Davidson County

Communications Center Management

CEU: 1

3:30 PM - 4:30 PM

Cybersecurity in Mission Critical Communication Systems

Location: Baltimore Convention Center, 345-346

Main Presenter: – EF Johnson, Inc,

Cybersecurity for Public Safety Communications

CEU: 1

3:30 PM - 4:30 PM

Developing the HERO Within

Location: Baltimore Convention Center, 301-303

Main Presenter: – Gold Line Positive Solutions

Wellness in the Emergency Communication Center

CEU: 1

3:30 PM - 4:30 PM

Elevating and Connecting QA, Feedback, and Training in 911

Location: Baltimore Convention Center, 324-326

Main Presenter: – GovWorx

Co-Presenter: – O’Fallon Police Department

NG9-1-1 and Emerging Technologies

CEU: 1

3:30 PM - 4:30 PM

Failing Center or Failing Boss ? A Self Assessment

Location: Baltimore Convention Center, 307-308

Main Presenter: – Maine Fire Protection Commission

Leadership Development

CEU: 1

3:30 PM - 4:30 PM

FCC Update on Public Safety Proceedings

Location: Baltimore Convention Center, 337-338

Co-Presenter: – Public Safety and Homeland Security Bureau, FCC

Co-Presenter: – FCC

Federal Partners

CEU: 1

3:30 PM - 4:30 PM

I'm a Leader. Now, what do I do?

Location: Baltimore Convention Center, Exhibit Hall 1106

Main Presenter: – Palm Beach County PSD 9-1-1 Program Services

Career Advancement Center

CEU: 1

3:30 PM - 4:30 PM

Public Safety Use of LTE Technology to Augment LMR

Location: Baltimore Convention Center, 343-344

Main Presenter: – First Responder Network Authority

Co-Presenter: – Vernon Township Fire Department

Co-Presenter: – Tennessee Advanced Communications Network

Radio and Wireless Communications Technologies

CEU: 1

3:30 PM - 4:30 PM

Strategies for Managing 9-1-1 System Outages

Location: Baltimore Convention Center, 316-317

Main Presenter: – Sarpy County Emergency Communications

Emergency Preparedness, Response and Situational Awareness

CEU: 1

3:30 PM - 4:30 PM

TikTok the Time to Start Your Community Engagement is Now!

Location: Baltimore Convention Center, 321-323

Main Presenter: – Ingham County 911

Mastering Media & Public Engagement

CEU: 1

3:30 PM - 4:30 PM

Training Program Development

Location: Baltimore Convention Center, 318-320

Main Presenter: – Converse County Joint Communications Center

Training Essentials

CEU: 1

3:30 PM - 4:30 PM

Training Team Tune-Up: Empowering CTOs and Instructors

Location: Baltimore Convention Center, 314-315

Main Presenter: – Jeffcom911

Training Essentials- Repeat Session

CEU: 1

3:30 PM - 4:30 PM

What is NG9-1-1: Fact or Fiction

Location: Baltimore Convention Center, 339-342

Main Presenter: – APCO International

Co-Presenter:

Frontline Telecommunicator

CEU: 1

3:45 PM - 4:15 PM

Presentation Theater - Intrado

Location: Baltimore Convention Center, Exhibit Hall 3206

Presentation Theater

4:00 PM - 6:00 PM

ECC Tour: City of Baltimore ECC

Location: Convention Center, Pratt Street Lobby, Level 200 Transportation Desk

Sponsored By

4:15 PM - 4:45 PM

APCO Consulting Services

Location: Baltimore Convention Center, Exhibit Hall 2739

Main Presenter: – APCO International

4:30 PM - 5:00 PM

Too Few People, Too Many Tools: How AI Can Bring Clarity and Relief

Location: Baltimore Convention Center, Exhibit Hall 3206

Presentation Theater

5:00 PM - 6:00 PM

Atlantic Chapter Meeting

Location: Hilton Baltimore, Key Ballroom 5

5:30 PM - 7:00 PM

Young Professional Mixer (Invitation Only)

Location: Pratt Street Ale House, The Cantina Bar

Sponsored By

7:00 PM - 9:00 PM

IntelliComm Networking Party (Invitation Only)

Location: Section 771, Upstairs

Sponsored By