Full Schedule

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Monday, July 28, 2025
10:00 AM – 11:00 AM
Keynote Meet & Greet with Brett Culp
Location: Baltimore Convention Center, Exhibit Hall 2739
10:15 AM – 10:45 AM
AFC Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Amanda Bredstrup – APCO International
10:30 AM – 11:30 AM
Are You Ready? Preparing for a Promotion
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
Career Advancement Center
CEU: 1
11:00 AM – 11:30 AM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
11:45 AM – 12:15 PM
How to Become an APCO Institute Agency or Adjunct Instructor
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Dorothy Cave – APCO International
11:45 AM – 12:45 PM
You Are Not “Just A Dispatcher”
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Diva Miranda-Jones, ENP, MSOL – Carbyne
Career Advancement Center
CEU: 1
12:30 PM – 1:00 PM
APCO RETAINS Toolkit Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
1:00 PM – 2:00 PM
Lead the Way: Your Journey to Becoming a New ECC Supervisor
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Aerica D. Ramos – Florida Highway Patrol
Career Advancement Center
CEU: 1
1:15 PM – 1:45 PM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
2:00 PM – 2:30 PM
What's in it for me: The Benefits of Serving as a Standards Workgroup Member
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: John Brady
2:00 PM – 3:00 PM
APCO's RPL & CPE - Your Investment in Professional Growth
Location: Baltimore Convention Center, 307-308
Main Presenter: Gina Edmunds – APCO International
Co-Presenter: Dorothy Cave – APCO International
Co-Presenter: Steve Edwards, PhD – APCO International
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Elevating Your Relationship with IPAWS
Location: Baltimore Convention Center, 316-317
Main Presenter: Manny Centeno – FEMA, Integrated Public Alert and Warning System (IPAWS)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Emerging Threats to Next Generation Technologies
Location: Baltimore Convention Center, 324-326
Main Presenter: Billy Brown Jr, BS, MBA, PMP – Cybersecurity and Infrastructure Security Agency (CISA)
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
FirstNet, ESInet, and Hurricanes, Oh My!
Location: Baltimore Convention Center, 337-338
Main Presenter: L.V. Pokey Harris, MPA, ENP – North Carolina 911 Board
Federal Partners
CEU: 1
2:00 PM – 3:00 PM
Healthy-ish Eating for Dispatchers
Location: Baltimore Convention Center, 301-303
Main Presenter: Megan E. Lautz, MS, RD, CSCS, TSAC-F – Fairfax County Fire and Police / RescueRD LLC
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
Life-Saving Connections Through 911 Education
Location: Baltimore Convention Center, 321-323
Main Presenter: Cortney Lyskoski, POST Certified General Topics Instructor – Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
2:00 PM – 3:00 PM
Ransomware Survival Guide for Public Safety Comms
Location: Baltimore Convention Center, 345-346
Main Presenter: Pranshu Bajpai, Head of Security Architecture – Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
Structure Fire in Progress
Location: Baltimore Convention Center, 339-342
Main Presenter: Brett D. Loomis – Corvallis Fire & Rescue
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Swapping Out Wings While Flying An Interop Story
Location: Baltimore Convention Center, 343-344
Main Presenter: Dustin McKinney – Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Training Can Be Fun For Everyone
Location: Baltimore Convention Center, 318-320
Main Presenter: Shannon Polito, ENP RPL Certified First Responder Coach – Help for the Headset
Training Essentials
CEU: 1
2:00 PM – 3:00 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 309-310
Main Presenter: Kylie Slayton, RPL – Colorado State Patrol
Communications Center Management
CEU: 1
2:15 PM – 3:15 PM
I don't like you, either!
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Morrissa Ahl-Moyer – NC Center for Missing Persons
Career Advancement Center
CEU: 1
2:45 PM – 3:15 PM
IntelliComm Technology Demonstration
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Shellie Johnson – APCO International
3:30 PM – 4:00 PM
APCO Institute's Latest Course Offerings
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Gina Edmunds – APCO International
Co-Presenter: John Brady
3:30 PM – 4:30 PM
Cybersecurity in Mission Critical Communication Systems
Location: Baltimore Convention Center, 345-346
Main Presenter: Neil Horden – EF Johnson, Inc,
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
Developing the HERO Within
Location: Baltimore Convention Center, 301-303
Main Presenter: Emily Zavala, MA – Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Elevating and Connecting QA, Feedback, and Training in 911
Location: Baltimore Convention Center, 324-326
Main Presenter: Scott MacDonald – GovWorx
Co-Presenter: Ivan Whitaker – Salt Lake Valley Emergency Communications Center
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Failing Center or Failing Boss ? A Self Assessment
Location: Baltimore Convention Center, 307-308
Main Presenter: Stephan M. Bunker, BS Criminal Justice, MEd Adult Education – Maine Fire Protection Commission
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
FCC Update on Public Safety Proceedings
Location: Baltimore Convention Center, 337-338
Federal Partners
CEU: 1
3:30 PM – 4:30 PM
I'm a Leader. Now, what do I do?
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter: Bonnie Jenkins, ENP, CMCP – Palm Beach County PSD 9-1-1 Program Services
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Neurodiversity in 911: Embracing an Inclusive Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter: Will Young – Clearwater Police Department
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Public Safety Use of LTE Technology to Augment LMR
Location: Baltimore Convention Center, 343-344
Main Presenter: Jesse Cooper – First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 316-317
Main Presenter: Kimberly M. Kuszak, CPM, ENP, CMCP – Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
TikTok the Time to Start Your Community Engagement is Now!
Location: Baltimore Convention Center, 321-323
Main Presenter: Danielle Harris, ENP, CMCP – Ingham County 911
Mastering Media & Public Engagement
CEU: 1
3:30 PM – 4:30 PM
Training Program Development
Location: Baltimore Convention Center, 318-320
Main Presenter: Casey Miller, RPL – Converse County Joint Communications Center
Training Essentials
CEU: 1
3:30 PM – 4:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 314-315
Main Presenter: Miguel E. Alvarado, CTO – Jeffcom911
Training Essentials- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
What is NG9-1-1: Fact or Fiction
Location: Baltimore Convention Center, 339-342
Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
Frontline Telecommunicator
CEU: 1
4:15 PM – 4:45 PM
APCO Consulting Services
Location: Baltimore Convention Center, Exhibit Hall 2739
Main Presenter: Catherine Wix – APCO International
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Pratt Street Ale House, The Cantina Bar