Skip to main content
Toggle navigation
Search
Home
Icon Legend
This session is not in your schedule.
This session is in your schedule. Click again to remove it.
Presentation Icons
Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Media
Federal Partners
Training Essentials
Full Schedule
All Days
Sun, Jul 27
Mon, Jul 28
Tue, Jul 29
Wed, Jul 30
Full Schedule
Type here to filter the list
Wednesday, July 30, 2025
8:30 AM – 9:30 AM
Finding Zen in the Commotion: Yoga for ECC Wellness
8:30 AM – 9:30 AM
Finding Zen in the Commotion: Yoga for ECC Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
How Mismanaged Conflict Affects Retention
8:30 AM – 9:30 AM
How Mismanaged Conflict Affects Retention
Location: Baltimore Convention Center, 309-310
Main Presenter:
Heather V. Joyner
– Burke County Emergency Communications
Co-Presenter:
Christine Buchanan
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Maintaining Health and Wellness in the Hot Seat
8:30 AM – 9:30 AM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 314-315
Main Presenter:
Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200
– Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
Sat-to-Cell for First Responders - PTT from anywhere
8:30 AM – 9:30 AM
Sat-to-Cell for First Responders - PTT from anywhere
Location: Baltimore Convention Center, 343-344
Main Presenter:
James Stefano
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Silent Emergency: Cyber Threats to Public Safety
8:30 AM – 9:30 AM
Silent Emergency: Cyber Threats to Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jay Kaine
– Motorola Solutions
Co-Presenter:
Tyler Brodbeck
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Staffing Taskforce Force: Alternative Work Environmnets
8:30 AM – 9:30 AM
Staffing Taskforce Force: Alternative Work Environmnets
Location: Baltimore Convention Center, 324-326
Main Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
NG9-1-1 and Emerging Technologies
CEU: 1
8:30 AM – 9:30 AM
Surplus to Solution: A High-Tech Mobile Command Hub
8:30 AM – 9:30 AM
Surplus to Solution: A High-Tech Mobile Command Hub
Location: Baltimore Convention Center, 337-338
Main Presenter:
Lori Stone
– First Responder Network Authority
Federal Partners
CEU: 1
8:30 AM – 9:30 AM
The Effective Trainer
8:30 AM – 9:30 AM
The Effective Trainer
Location: Baltimore Convention Center, 318-320
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Training Essentials
CEU: 1
8:30 AM – 9:30 AM
Toxic Culture: 911's Biggest Emergency
8:30 AM – 9:30 AM
Toxic Culture: 911's Biggest Emergency
Location: Baltimore Convention Center, 307-308
Main Presenter:
Joe Serio
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Unlocking The Spectrum
8:30 AM – 9:30 AM
Unlocking The Spectrum
Location: Baltimore Convention Center, 339-342
Main Presenter:
Matt Gruenwald, RPL
– Southeast Emergency Communications (SEECOM)
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
9-1-1 Public Education
10:00 AM – 11:00 AM
9-1-1 Public Education
Location: Baltimore Convention Center, 321-323
Main Presenter:
Elizabeth Howland, ENP
– Eaton County Central Dispatch
Mastering Media & Public Engagement
CEU: 1
10:00 AM – 11:00 AM
Continuous Improvement for Your ECC
10:00 AM – 11:00 AM
Continuous Improvement for Your ECC
Location: Baltimore Convention Center, 309-310
Main Presenter:
Catherine Wix
– APCO International
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Going Viral
10:00 AM – 11:00 AM
Going Viral
Location: Baltimore Convention Center, 316-317
Main Presenter:
Alexander E. Cohen
– St Johns County Sheriffs Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
Inside Out of Peer Support
10:00 AM – 11:00 AM
Inside Out of Peer Support
Location: Baltimore Convention Center, 301-303
Main Presenter:
Angie T. Rodgers, Peer Support Specialist
– Scott County 911 Emergency Services
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
Is Your 9-1-1 Network Ready for an Outage?
10:00 AM – 11:00 AM
Is Your 9-1-1 Network Ready for an Outage?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jimmy Lichtenstein
– AT&T
Co-Presenter:
Chris Kindlespire
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Is Your Call Taking Creating Positive Ripples?
10:00 AM – 11:00 AM
Is Your Call Taking Creating Positive Ripples?
Location: Baltimore Convention Center, 339-342
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Krazy or Kaizen: Creating continuous improvement
10:00 AM – 11:00 AM
Krazy or Kaizen: Creating continuous improvement
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jacob L. Gibson, RN-MSN, MSCJ, CEN, NRP
– Madison County Sheriffs Office
Co-Presenter:
Mitch Henson, EMD
– Madison County Sheriffs Office
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
LMR Cybersecurity: Are You Paying Attention Yet?
10:00 AM – 11:00 AM
LMR Cybersecurity: Are You Paying Attention Yet?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Cybersecurity for Public Safety Communications
CEU: 1
10:00 AM – 11:00 AM
Passing the Headset: Building the NextGen of 911 Leaders
10:00 AM – 11:00 AM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 314-315
Main Presenter:
Jessica A. Robinson, MOL, BSN
– KanComm 911 ETSB
Leadership Development- Repeat Session
CEU: 1
10:00 AM – 11:00 AM
Quick Calls, Quick Skills: Microlearning for 911 Training
10:00 AM – 11:00 AM
Quick Calls, Quick Skills: Microlearning for 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Training Essentials
CEU: 1
10:00 AM – 11:00 AM
TAK in Action: Use Cases from the Field
10:00 AM – 11:00 AM
TAK in Action: Use Cases from the Field
Location: Baltimore Convention Center, 337-338
Main Presenter:
Charles Hardnett
– FirstNet Authority
Federal Partners
CEU: 1
10:00 AM – 11:00 AM
Where do we run to? -- Indoor Location for Public Safety
10:00 AM – 11:00 AM
Where do we run to? -- Indoor Location for Public Safety
Location: Baltimore Convention Center, 343-344
Main Presenter:
Larry Emmett
– JVCKENWOOD
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Capitol Insights: APCO Advocacy Updates
2:00 PM – 3:00 PM
Capitol Insights: APCO Advocacy Updates
Location: Baltimore Convention Center, 337-338
Main Presenter:
Alison Venable
– APCO International
Federal Partners
CEU: 1
2:00 PM – 3:00 PM
Community & Cultural Competency in New Hire Training
2:00 PM – 3:00 PM
Community & Cultural Competency in New Hire Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Nicole Lewis, ENP, CMCP
– Charlottesville-UVA-Albemarle County ECC
Training Essentials
CEU: 1
2:00 PM – 3:00 PM
Cutting Edge Mobile Apps for First Responders
2:00 PM – 3:00 PM
Cutting Edge Mobile Apps for First Responders
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Cybersecurity Threat Landscape for Public Safety
2:00 PM – 3:00 PM
Cybersecurity Threat Landscape for Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Ravish Malhotra
– Intrado
Co-Presenter:
John Snapp
– Intrado
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
From Peer to Manager: Navigating Relationships as a Leader
2:00 PM – 3:00 PM
From Peer to Manager: Navigating Relationships as a Leader
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jessica E. Milliken, ENP, CMCP
– DPS Houlton Regional Communications Center
Co-Presenter:
Michael J. Labbe, CMCP
– DPS-Augusta Regional Communications Center
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Hostage or Hoax? An audio case study
2:00 PM – 3:00 PM
Hostage or Hoax? An audio case study
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sarah Franz, MBA, ENP, RPL, CMCP
– Aurora911
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Level Up Leadership
2:00 PM – 3:00 PM
Level Up Leadership
Location: Baltimore Convention Center, 309-310
Main Presenter:
Jeff Lurie, Police Lieutenant, Ret.
– 38 Seconds Coaching
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
Mastering your Money: A Path to Financial Wellness
2:00 PM – 3:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
No longer the invisible voice
2:00 PM – 3:00 PM
No longer the invisible voice
Location: Baltimore Convention Center, 321-323
Main Presenter:
Sebrina Jackson, CMCP, ENP, RPL
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Kat Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
2:00 PM – 3:00 PM
P25 For the Future: New Standards, Interop, and Security
2:00 PM – 3:00 PM
P25 For the Future: New Standards, Interop, and Security
Location: Baltimore Convention Center, 343-344
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou
– Motorola Solutions
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Psychology 101- how to talk to those in crisis!
2:00 PM – 3:00 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 314-315
Main Presenter:
Brittney Amara Rust
– Metro Nashville Department of Emergency Communication
Frontline Telecommunicator- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Using Live Streaming Technology to Improve Response Times
2:00 PM – 3:00 PM
Using Live Streaming Technology to Improve Response Times
Location: Baltimore Convention Center, 316-317
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
2024 Hurricane Helene: Validating North Carolina NG911
3:30 PM – 4:30 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 314-315
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Co-Presenter:
Josh Briggs
– AT&T
Co-Presenter:
Greg Dotson
– NC 911 Board
Co-Presenter:
Tom Rogers
– NC 911 Board
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
911 - I Have The Emergency
3:30 PM – 4:30 PM
911 - I Have The Emergency
Location: Baltimore Convention Center, 301-303
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Car 54 - I can't hear you!
3:30 PM – 4:30 PM
Car 54 - I can't hear you!
Location: Baltimore Convention Center, 343-344
Main Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Co-Presenter:
Michael Rohrbacher
– State of New Mexico
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Connecting your Center to the Community
3:30 PM – 4:30 PM
Connecting your Center to the Community
Location: Baltimore Convention Center, 321-323
Main Presenter:
Jordan E. Yates
– Virginia Beach Emergency Communications and Citizen Services
Mastering Media & Public Engagement
CEU: 1
3:30 PM – 4:30 PM
End-to-End Native Multimedia Emergency Services
3:30 PM – 4:30 PM
End-to-End Native Multimedia Emergency Services
Location: Baltimore Convention Center, 324-326
Main Presenter:
Fabricio Velez
– INdigital
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Gone W/ The Wind Fabulous Lessons from the Golden Brick Road
3:30 PM – 4:30 PM
Gone W/ The Wind Fabulous Lessons from the Golden Brick Road
Location: Baltimore Convention Center, 339-342
Main Presenter:
JaCorey R. Glaude, ENP, RPL, CMCP,
– Omni Public Safety Group
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Managing A Multigenerational Workforce
3:30 PM – 4:30 PM
Managing A Multigenerational Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter:
Kristin K. Gonul
– Association of Central Oklahoma Governments
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Security Triad for P25 LMR: Encryption, Access, Cyber IDs
3:30 PM – 4:30 PM
Security Triad for P25 LMR: Encryption, Access, Cyber IDs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
Hermina Koshinski, PMP
– Pennsylvania State Police
Co-Presenter:
Alan Massie
– Federal Bureau of Investigation
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
Succession Planning: Why You Can't Wait Any Longer!
3:30 PM – 4:30 PM
Succession Planning: Why You Can't Wait Any Longer!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kimberly A. Miller, Ph.D. and 25+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
The Kia Boyz and how you make a difference.
3:30 PM – 4:30 PM
The Kia Boyz and how you make a difference.
Location: Baltimore Convention Center, 316-317
Main Presenter:
Matt Pies
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Turning Mistakes into Confidence and Growth
3:30 PM – 4:30 PM
Turning Mistakes into Confidence and Growth
Location: Baltimore Convention Center, 318-320
Main Presenter:
Kameo C. Harlan
– Sedgwick County Emergency Communications
Training Essentials
CEU: 1
3:30 PM – 4:40 PM
You Will Never Walk Alone
3:30 PM – 4:30 PM
You Will Never Walk Alone
Location: Baltimore Convention Center, 337-338
Main Presenter:
Travis Hull
– First Responder Network Authority
Federal Partners
CEU: 1
