Records Manager Fayette County 911 Fayetteville, Georgia
This session highlights the critical role of 911 call records in court proceedings and emphasizes the importance of maintaining professional and courteous customer service during emergency interactions. Participants will explore how accurate, detailed 911 records can serve as vital evidence in legal cases, impacting investigations and outcomes. The training covers best practices for handling high-pressure situations, ensuring clear communication, and maintaining professionalism, even in challenging circumstances. Attendees will learn the significance of customer service in emergency response, how it influences legal outcomes, and the best ways to present 911 records in court to support or clarify legal claims.
Learning Objectives:
Understand the Legal Importance of 911 Records: Participants will learn how 911 call records, including logs and audio, are used as evidence in criminal and civil proceedings, and the potential impact their accuracy and attitudes can have on case outcomes.
Master Effective Communication Under Pressure: Attendees will be given strategies for maintaining professionalism, empathy, and clarity while managing high-stress emergency calls, ensuring both customer service and legal standards are met.
Develop Best Practices for Documenting and Presenting 911 Calls: Participants will acquire skills for accurately documenting calls and presenting 911 records in court, ensuring that they are clear, unbiased, and legally compliant.
