Federal Engineering Vancouver, British Columbia, Canada
As mental health crises rise, the introduction of Canada’s 9-8-8 Suicide Crisis Helpline provides a vital resource for those in need of immediate emotional support. For 9-1-1 professionals, understanding how 9-8-8 operates is essential to ensuring seamless, life-saving support for callers at imminent risk of suicide.
This session will equip 9-1-1 professionals with the knowledge and tools necessary to collaborate effectively with 9-8-8. Attendees will gain insight into when and how 9-1-1 and 9-8-8 intersect, particularly in cases requiring emergency intervention, and learn strategies for smooth transitions of care.
Learning Objectives:
Understand the 9-8-8 operational approach to mental health crises and when they initiate a 9-1-1 call for service
Identify when and how 9-1-1 and 9-8-8 should collaborate, particularly in cases of imminent suicide risk.
Develop strategies to ensure seamless communication and effective handoffs between 9-1-1 and 9-8-8 systems.
