President/Founder at The Healthy Dispatcher The Healthy Dispatcher Los Angeles, California
Is your 9-1-1 center truly people-oriented? This session will guide you through assessing your center’s orientation toward its most important resource: the people working under the headset. Learn how to identify areas for improvement and actionable solutions to increase team engagement and operational effectiveness. Learn how focusing on people-driven strategies leads to higher morale, improved performance, and a more cohesive team. Walk away with a framework to evaluate and improve your center’s effectiveness.
Learning Objectives:
Learn how to assess your center’s culture and climate, identifying key areas of people orientation.
Discover strategies for improving morale, trust, and engagement among your staff.
Develop actionable steps to shift your center toward a more people-driven approach for long-term success.
