North Texas Emergency Communications Center Carrollton, Texas
In emergency communications, every interaction impacts outcomes, relationships, and team dynamics. This session introduces Louise Evans' 5 Chairs, 5 Choices framework, helping participants master communication through self-awareness and intentional responses. Learn to identify communication styles, recognize reactive triggers, and shift to proactive, compassionate approaches. Tailored to public safety, this session includes real-world examples and practical strategies for resolving conflict, improving teamwork, and fostering trust under pressure. Attendees will leave with actionable tools to enhance leadership, reduce tension, and build stronger, more resilient teams.
Learning Objectives:
At the end of this session, participants will be able to list and describe the five behavioral chairs from the 5 Chairs 5 Choices model.
At the end of this session, participants will be to identify strategies to shift from reactive to proactive responses.
Attendees will apply the 5 chairs framework to improve teamwork, trust, and conflict resolution.
