Skip to main content
APCO 2025 Main banner
Final Program


Icon Legend
This session is not in your schedule.
This session is in your schedule. Click again to remove it.
Presentation Icons
Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
Media
Media
Federal Partners
Federal Partners
Training Essentials
Training Essentials
Back

Wellness in the Emergency Communication Center

Developing the HERO Within

Monday, July 28, 2025
3:30 PM – 4:30 PM  
Location: Baltimore Convention Center, 301-303
CEU: 1
Wellness in the Emergency Communications Center

    Main Presenter(s)

  • Emily Zavala, MA

    Founder
    Gold Line Positive Solutions
    Simi Valley, California

Discover how Psychological Capital (PsyCap)—comprised of Hope, Efficacy, Resilience, and Optimism—can enhance well-being, engagement, and performance. This session introduces research on PsyCap in high-stress roles, with a focus on public safety telecommunicators. Participants will complete a PsyCap survey for self-insight and gain tools to strengthen their HERO traits. A workbook with exercises will be provided for continued learning.

Learning Objectives:

  • Participants will gain a foundational understanding of the HERO model (Hope, Efficacy, Resilience, Optimism) and its impact on personal well-being, job engagement, and performance in high-stress roles.
  • Participants will complete the PsyCap Questionnaire (PCQ-12) to assess their strengths and areas for growth, while exploring guided questions and activities to deepen their engagement with the material.
  • Participants will leave with actionable strategies and a workbook containing exercises to continue developing PsyCap traits, fostering resilience, motivation, and psychological well-being in their personal and professional lives.