Behind every successful 911 response is a team of telecommunicators working in sync, supporting one another through pressure, pace, and unpredictability. This engaging session explores the critical role of teamwork in dispatch, with a special focus on uplifting and empowering less experienced team members.
We’ll dive into the challenges of onboarding and mentoring, and how seasoned dispatchers can lead by example—without burning out. Participants will learn how to create a learning culture where questions are welcomed, growth is visible, and every telecommunicator—regardless of tenure—feels seen, heard, and valued.
Key discussion points include:
The importance of teamwork in the 911 center, strategies for building up less experienced telecommunicators, how to empower new voices without compromising quality or speed, the real-world impact of valuing every team member’s contributions, practical collaboration techniques that enhance performance and morale, and reviewing tools for measuring and celebrating growth, both individual and team-wide
Whether you're a frontline dispatcher, a CTO, or a comm center leader, this session will give you tools to help your team not just survive—but thrive together.
Learning Objectives:
Attendees will learn strategies to foster effective teamwork and communication within 911 telecommunicator teams, ensuring seamless coordination during high-pressure situations.
Participants will explore techniques for mentoring, training, and integrating newer telecommunicators into the team, helping them build confidence and competence in their roles.
Telecommunicators will gain insights into building an inclusive environment that emphasizes skill development, mutual support, and celebrating individual and team successes, reducing stress and improving overall performance.
