A well-structured training program is crucial for the success of any Communications Center. To achieve excellence in training Emergency Telecommunicators, a strong foundation is essential. From academy training to floor training and ongoing education, a systematic approach ensures continuous development. This presentation highlights the importance of a structured framework, clear training objectives, and their integration into effective programs. Proficient and confident dispatchers not only improve center efficiency but also benefit the wider community.
Learning Objectives:
Examine how to accurately assess training needs within your center to develop specific, measurable, achievable, relevant, and time-bound training objectives
Discover how to design effective training programs that align with identified training objectives and promote knowledge retention and skill development.
Learn how to evaluate the effectiveness of training programs and identify areas for improvement to ensure ongoing learning and development.
