With the rise of social media culture, the ability for a call to have local, regional, and even national attention is easier than ever. This session will cover two examples of what "going viral" means, the consequences on your communications center and dispatchers, and an examination of lessons learned along the way.
Learning Objectives:
At the conclusion of this presentation, participants will be able to define multiple concepts including going viral, sovereign citizens, and keyboard warriors
At the conclusion of this presentation, participants will have learned about specific catalysts across two cases that contributed to a viral response
At the conclusion of this presentation, participants will be able to bring consequences of going viral back to their agencies to implement to prepare for future critical incidents.
