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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
Media
Media
Federal Partners
Federal Partners
Training Essentials
Training Essentials
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Leadership Development

From Peer to Manager: Navigating Relationships as a Leader

Wednesday, July 30, 2025
2:00 PM – 3:00 PM  
Location: Baltimore Convention Center, 307-308
CEU: 1
Leadership Development
This session focuses on the unique challenges of managing relationships as a newly promoted supervisor. Learn practical strategies for navigating shifts in dynamic with former peers, balancing authority with trust, and building strong connections with both new and existing team members. Participants will gain actionable insights into fostering a positive work environment, overcoming common leadership hurdles, and ensuring success in their new role. Perfect for supervisors stepping into leadership for the first time or those managing relationships in a newly promoted position.

Learning Objectives:

  • Identify and address at least three common challenges new supervisors face when managing relationships with former peers, friends, and new team members, and explain strategies to overcome each challenge.
  • Demonstrate effective communication techniques for establishing authority and building trust with a team by creating a plan for managing relationship dynamics in a newly promoted supervisory role.
  • Apply leadership strategies through case studies or scenarios to resolve common supervisory conflicts, ensuring clear boundaries and fostering positive relationships in a high-pressure environment like a 911 center.