Academy & Outreach Manager Charlottesville-UVA-Albemarle County ECC Charlottesville, Virginia
Does your center reflect the diversity of the communities you serve? Integrating cultural competency and community awareness into new hire training can have a meaningful impact. Understanding the barriers faced by underserved communities is vital for effective emergency call processing. Join this session to discover how collaborating with community organizations for guest speaker sessions can enhance empathy and efficiency, improving call times and service delivery.
Learning Objectives:
Effective strategies for integrating cultural competency and guest speakers into new hire training.
Ways to engage with community partners and build mutual relationships that bridge gaps and strengthen connections.
Methods to better prepare new dispatchers for handling calls from community members who face barriers when accessing emergency services.
