"Level Up Leadership" for public safety communications dispatchers and call takers focuses on developing leadership skills for intermediate to advanced level managers. This program enhances communication strategies, critical decision-making, and team-building techniques to foster strong, confident leaders in 911 centers. It teaches dispatchers how to manage high-stress, high-risk situations with clarity and precision, while making informed decisions that prioritize public safety. Emphasizing leadership growth, the program prepares managers to inspire and guide teams, promoting collaboration, trust, and resilience. The goal is to cultivate leadership that not only ensures operational excellence but also nurtures a positive, cohesive, and effective team culture.
Learning Objectives:
Enhance Leadership Communication Skills: Participants will develop advanced communication strategies to lead teams effectively in high-pressure situations, ensuring clarity, accuracy, and efficiency in transmitting critical information during emergencies.
Strengthen High-Risk Decision-Making Abilities: Attendees will improve their ability to make informed, timely decisions in high-stakes environments by applying decision-making models, risk assessment techniques, and critical thinking strategies to prioritize public safety effectively.
Build and Lead Cohesive Teams: Participants will gain the skills needed to foster teamwork, trust, and collaboration in a 911 center, learning how to motivate, mentor, and support team members while creating a positive, high-performance work environment.
