Defying gravity may seem impossible, but telecommunicators do the impossible every day. This dynamic session draws inspiration from The Wizard of Oz, highlighting key lessons for leaders. The Scarecrow’s critical thinking, the Tin Man’s heart of service, the Cowardly Lion’s courage, Dorothy’s power of team, and the Wizard’s authentic leadership offer insights for overcoming challenges in high-stress environments. This session will guide you through timeless principles of courage, empathy, resilience, and authenticity, empowering you to lead with strength, courage. and wisdom, no matter what lies ahead on the Golden Brick Road of public safety.
Learning Objectives:
Develop and Apply Courageous Leadership: Attendees will learn to identify key moments when courage is required in their roles as telecommunicators, applying principles from the Cowardly Lion's journey to demonstrate bravery under pressure. By the end of the session, participants will be able to implement at least three actionable strategies for making courageous decisions, even in high-stress or emotionally taxing situations, improving their ability to lead and support their teams effectively while cultivating self-awareness and emotional intelligence to better navigate these challenges.
Cultivate Critical Thinking, Resilience, and Emotional Intelligence: Attendees will gain practical tools for improving their critical thinking skills and mental resilience, drawing inspiration from the Scarecrow’s character. Participants will learn how to enhance their problem-solving capabilities in fast-paced, high-pressure environments, while building emotional intelligence to better understand and manage their own emotions as well as those of others. By the end of the session, attendees will have a personalized action plan to strengthen their ability to think clearly, stay resilient during crises, and effectively use emotional intelligence in their decision-making.
Enhance Compassionate, Authentic Leadership and Self-Awareness: Attendees will explore how to foster deeper empathy, authenticity, and self-awareness in their leadership style, following the lessons of the Tin Man and the Wizard. Participants will learn how to balance compassion for themselves and others with professionalism and effectiveness, using emotional intelligence to build trust and improve communication within their teams. By the end of the session, attendees will be able to apply at least two specific methods to improve team dynamics, foster self-awareness, and create a more supportive and emotionally intelligent work environment for their colleagues.
