As ECC’s begin to integrate AI Voice and Chat Bots into their operational workflows, ECC staff will require new skills and knowledge to maximize the benefit the technology investment. This session will provide an overview of how AI Voice/Chat bots work, foundational concepts of conversational design and bot training tools, and ideas for applications in your operations workflows.
Learning Objectives:
1. Foundational Understanding of AI Voice/Chat Bots
2. Understanding of Conversational Design and Bot Training
