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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
Media
Media
Federal Partners
Federal Partners
Training Essentials
Training Essentials
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Jessica A. Robinson, MOL, BSN

KanComm 911 ETSB
Kankakee, Illinois

Jessica Robinson is a dedicated and detail-oriented professional with 18 years of experience in the 9-1-1 industry. She has successfully implemented her own succession plan, progressing through a series of pivotal roles. Beginning her career as a frontline telecommunicator, Jessica advanced to Certified Training Officer (CTO), then Lead CTO, followed by Administrative Supervisor. Currently, she serves as Deputy Director, continuing to prepare for her ultimate goal of transitioning into a Director's position.

Jessica combines her expertise in organizational leadership and nursing to drive innovation and inclusiveness in the workplace. As a leader, she is deeply committed to fostering a strong, healthy work culture that prioritizes elite-quality service to public safety agencies, excellent care for the community, and team-based collaboration with neighboring organizations.

In addition to her professional responsibilities, Jessica actively contributes to the 9-1-1 industry and her community through various leadership roles. She serves as Director of the APCO Executive Board (Illinois Chapter), a member of the APCO Editorial Committee, and Women United of Kankakee County. She is also a General Board Member of The Association for the Preservation of St. Rose of Lima Chapel, where she owns and preserves the historic chapel through community involvement.

Jessica is passionate about transitioning the 9-1-1 industry into the technological age of dispatching while ensuring inclusiveness and collaboration within her teams. She mentors and coaches her staff to refine their skills and thrive in their roles, focusing on succession planning and leadership development to ensure the continued success of the 9-1-1 profession.

Jessica balances her professional achievements with her personal life, as a proud dog mom to Wall-E Bocephus, and her dedication to community engagement and historic preservation.

Disclosure information not submitted.

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