Attendees will discover the transformative role of AI in public safety, focusing on 9-1-1 and PSAPs. This presentation explores how AI tools are enhancing emergency response. Through real-life examples, attendees will learn how PSAPs are leveraging AI to improve decision-making, streamline processes, and better serve communities. Gain insights into the continuous discovery and optimization required for selecting and implementing these tools effectively, understanding the potential of AI to support critical operations in emergency response.