APCO’s Staffing and Retention for the ECC, 2nd Edition course seeks to address many of the challenges that ECCs face in both recruiting and retaining effective staff. Focusing on both policy and culture changes that can be made to improve employee satisfaction and support staff in both their current and future positions with the agency.
This course is designed to provide guidance and information to ECC employees at any level. Drawing in both current employment factors, industry standards, APCO industry research efforts such as Project RETAINS, and ongoing workforce trends, this course offers key strategies and tips on topics ranging from motivation and incentives, development for future leadership, scheduling, and compensation. This course also includes several resources your agency can draw from and customize to use.
