Executive Director Salt Lake Valley Emergency Communications Center
This session explores how advanced technologies, such as AI and automation, are reshaping these critical processes, without additional headcount. Attendees will learn how innovation can evaluate a larger volume of calls and radio transmissions, provide timely and constructive feedback, and enable personalized training opportunities—creating a culture of continuous improvement. Real-world examples and actionable insights will show how centers can elevate operations while reducing burnout and boosting team morale.
Learning Objectives:
Discover how technology can streamline QA and feedback to ensure consistent, comprehensive evaluations without overburdening staff.
Understand how automation creates opportunities for personalized training and professional development tailored to individual telecommunicators.
Learn proven strategies for fostering a culture of growth and improvement through timely, data-driven feedback and continuous learning.
