Skip to main content
APCO 2025 Main banner
Final Program


Icon Legend
This session is not in your schedule.
This session is in your schedule. Click again to remove it.
Presentation Icons
Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
Media
Media
Federal Partners
Federal Partners
Training Essentials
Training Essentials

Career Advancement Center

Lead the Way: Your Journey to Becoming a New ECC Supervisor

Monday, July 28, 2025
1:00 PM – 2:00 PM  
Location: Baltimore Convention Center, Exhibit Hall 709
CEU: 1

    Main Presenter(s)

  • Aerica D. Ramos, MS

    Assistant Communications Commander
    Florida Highway Patrol
    West Palm Beach, Florida

Thinking about advancing your career in the ECC? If not, why not?! Learn about the functions of first-line supervisors, what it means to be a leader, and WHY you might be just the person your agency needs to lead the next generation of public safety communicators.

Learning Objectives:

  • At the end of this session, participants will be able to describe the leadership and management functions of a first-line ECC supervisor.
  • Upon completion of this session, participants will understand the key challenges and opportunities faced by ECC leaders.
  • Participants will be able to evaluate their whether a supervisory position aligns with their personal goals and interests.