Program Manager, APCO Consulting Services
APCO International
With over 14 years of experience in Emergency Communication Centers for Fire, EMS, and law enforcement, Cathy Wix is a seasoned professional in both public safety and tech operations. She’s not just a veteran of the San Jose Fire Department, Ventura County Fire Department, and San Diego Sheriff’s Office, but was also a key player at Silicon Valley giants like Tesla and Collective Health.
Her expertise shines in building operations for roadside assistance call centers and driving continuous improvement within quality assurance teams. She’s a master at spotting opportunities for enhancement and diving in to craft effective solutions.
As the Program Manager of APCO Consulting Services, she's an integral partner as she assists ECCs in identifying their pain points and driving processes to become the best they can be. Whether it’s public safety or tech, she’s always ready to elevate the game!
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Monday, July 28, 2025
4:15 PM – 4:45 PM
Tuesday, July 29, 2025
11:45 AM – 12:15 PM
Continuous Improvement for Your ECC
Wednesday, July 30, 2025
10:00 AM – 11:00 AM