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Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Mastering Media
Federal Partners
Training Essentials
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Career Advancement Center
Monday, Jul 28th
10:30 AM - 11:30 AM
Are You Ready? Preparing for a Promotion
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Career Advancement Center
CEU: 1
Monday, Jul 28th
11:45 AM - 12:45 PM
You Are Not “Just A Dispatcher”
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Diva Miranda-Jones, ENP, MSOL
– Carbyne
Career Advancement Center
CEU: 1
Monday, Jul 28th
1:00 PM - 2:00 PM
Lead the Way: Your Journey to Becoming a New ECC Supervisor
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Aerica D. Ramos, MS
– Florida Highway Patrol
Career Advancement Center
CEU: 1
Monday, Jul 28th
2:15 PM - 3:15 PM
I don't like you, either!
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Morrissa Ahl-Moyer
– NC Center for Missing Persons
Career Advancement Center
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
I'm a Leader. Now, what do I do?
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Bonnie Jenkins, ENP, CMCP
– Palm Beach County PSD 9-1-1 Program Services
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
10:30 AM - 11:30 AM
Learning to Lead: Using AI to Advance Your Career
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Sharon Miller
– Fayette County 911
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
11:45 AM - 12:45 PM
Becoming a Word Ninja in the Communications Center
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Tony Keefe, RPL
– LeeComm
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
1:00 PM - 2:00 PM
Career Elevation: The Path from Job to Purpose
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Craig A. Nettles, ENP, CMCP, RPL
– PALM, LLC
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
2:15 PM - 3:15 PM
Investing in Yourself: Elevating 911 Leadership Skills
Location: Baltimore Convention Center, Exhibit Hall 1106
Main Presenter:
Melissa Parker, MCJ, CMCP
– Hartsfield-Jackson Atlanta International Airport
Career Advancement Center
CEU: 1
Communications Center Management
Sunday, Jul 27th
9:00 AM - 10:00 AM
Retaining Talent: The Power of Stay Interviews
Location: Baltimore Convention Center, 309-310
Main Presenter:
Christopher M. Cross, CPE, RPL
– Loudoun County Fire and Rescue
Co-Presenter:
Arin Stong
– Loudoun County Fire and Rescue
Communications Center Management
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Line of Duty Death - A Director's Perspective
Location: Baltimore Convention Center, 309-310
Main Presenter:
Nick DiCicco, CPE
– Chagrin Valley Dispatch
Co-Presenter:
Lisa Rapitis, CPE
– Chagrin Valley Dispatch
Communications Center Management
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
CHANGE: The Uninvited Guest
Location: Baltimore Convention Center, 309-310
Main Presenter:
Stephen Sutton
– Hexagon
Co-Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
Communications Center Management
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
Location: Baltimore Convention Center, 309-310
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Communications Center Management
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 309-310
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Beyond DEI: Creating a Culture of Belonging
Location: Baltimore Convention Center, 309-310
Communications Center Management
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Leaving A Legacy: An Infinite Mindset in 911
Location: Baltimore Convention Center, 309-310
Main Presenter:
Matt C. Harwell, ENP, CMCP, MS, MA
– Lincoln Emergency Communications Center
Communications Center Management
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Recruiting Outside of the Box
Location: Baltimore Convention Center, 309-310
Main Presenter:
Jordan E. Yates
– Virginia Beach Emergency Communications and Citizen Services
Co-Presenter:
Laramie J. Scott, ENP, RPL, CMCP
– Kentucky State Police
Co-Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
How Mismanaged Conflict Affects Retention
Location: Baltimore Convention Center, 309-310
Main Presenter:
Heather V. Joyner
– Burke County Emergency Communications
Co-Presenter:
Christine Buchanan
Communications Center Management
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Continuous Improvement for Your ECC
Location: Baltimore Convention Center, 309-310
Main Presenter:
Catherine Wix
– APCO International
Communications Center Management
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Level Up Leadership
Location: Baltimore Convention Center, 309-310
Main Presenter:
Jeff Lurie, Police Lieutenant, Ret.
– 38 Seconds Coaching
Communications Center Management
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Managing A Multigenerational Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter:
Kristin K. Gonul, MA Criminal Justice Management and Administration
– Association of Central Oklahoma Governments
Communications Center Management
CEU: 1
Communications Center Management- Repeat Session
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 314-315
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management- Repeat Session
CEU: 1
Cybersecurity for Public Safety Communications
Sunday, Jul 27th
9:00 AM - 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
CJIS compliance — why it’s important, how to achieve it
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jason Franks
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Ransomware Survival Guide for Public Safety Comms
Location: Baltimore Convention Center, 345-346
Main Presenter:
Pranshu Bajpai, Head of Security Architecture
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Cybersecurity in Mission Critical Communication Systems
Location: Baltimore Convention Center, 345-346
Main Presenter:
Neil Horden
– EF Johnson, Inc,
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Dialing Up Defense: Cyber Incident Response in 911 Centers
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jamie Ginn, PhD h.c.
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Lessons Learned from Actual LMR System Breaches
Location: Baltimore Convention Center, 345-346
Main Presenter:
John Casler, PMP
– L3harris
Co-Presenter:
David Kallus, Jr., MS, MA, CISSP-ISSAP, CISM
– L3Harris
Co-Presenter:
Sean Scott
– SecuLore
Co-Presenter:
Russel Stukey
– Riley County, KS
Co-Presenter:
Nick Waddell
– L3Harris
Co-Presenter:
John garry
– Atlantic County Public Safety - Office of Emergency Preparedness
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Silent Emergency: Cyber Threats to Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jay Kaine, CISSP
– Motorola Solutions
Co-Presenter:
Wassim Ebrik
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
LMR Cybersecurity: Are You Paying Attention Yet?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Cybersecurity Threat Landscape for Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Ravish Malhotra
– Intrado
Co-Presenter:
Charles Gifford
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Security Triad for P25 LMR: Encryption, Access, Cyber IDs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
Hermina Koshinski, PMP
– Pennsylvania State Police
Co-Presenter:
Alan Massie
– Federal Bureau of Investigation
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Cybersecurity for Public Safety Communications
CEU: 1
Cybersecurity for Public Safety Communications-Repeat Session
Sunday, Jul 27th
10:30 AM - 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
Emergency Preparedness, Response and Situational Awareness
Sunday, Jul 27th
9:00 AM - 10:00 AM
Using Live Streaming Technology to Improve Response Times
Location: Baltimore Convention Center, 316-317
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Mobilizing Emergency Teams for Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Captain Abrem Ayana
– Brookhaven (GA) Police Department
Co-Presenter:
Doug Oeser
– Asheville Police Department in North Carolina
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Drone Technologies Transforming Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Captain Abrem Ayana
– Brookhaven (GA) Police Department
Co-Presenter:
Doug Oeser
– Asheville Police Department in North Carolina
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Active Shooter at the Outlets
Location: Baltimore Convention Center, 316-317
Main Presenter:
Christopher J. Laymon, ENP
– McKinney Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Elevating Your Relationship with IPAWS
Location: Baltimore Convention Center, 316-317
Main Presenter:
Manny Centeno
– FEMA, Integrated Public Alert and Warning System (IPAWS)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 316-317
Main Presenter:
Kimberly M. Kuszak, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Like WHOA!: The Plainfield Walmart Fire
Location: Baltimore Convention Center, 316-317
Main Presenter:
Greg O'Brien, CPE
– Hendricks County 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Situational Awareness for Communications Professionals
Location: Baltimore Convention Center, 316-317
Main Presenter:
Drew Moldenhauer, M.S.
– Osseo Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Hurricane Helene - NJTI / Lessons Learned / Incident Review
Location: Baltimore Convention Center, 316-317
Main Presenter:
Nick DiCicco, CPE
– Chagrin Valley Dispatch
Co-Presenter:
Natalia Duran, CPE
– Florida TERT
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Going Viral
Location: Baltimore Convention Center, 316-317
Main Presenter:
Alexander E. Cohen, BA
– St Johns County Sheriffs Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Behind the Call: Recognizing Human Trafficking
Location: Baltimore Convention Center, 316-317
Main Presenter:
Ricky J. Lynn, Detective Lynn has 44 years of law enforcement experience in New York and Kentucky. Detective Lynn started his career in Upstate New York dispatching and working the road. In 1995, Detective Lynn took a position with the Lexington Police Department in Kentucky and was the first full time Human Trafficking Detective. Detective Lynn has worked many human trafficking cases federally and state cases. Detective Lynn has also taught law enforcement and telecommunicators for over 20 years. Detective Lynn has written courses reference hostage negotiation, sexual assault investigations, human trafficking, and personal crimes. Currently Detective Lynn works for the Frankfort Police Department in their Special Victim’s Unit and teaches adjunct for the Department for Criminal Justice Training and for the Kentucky State Police. In 2023 Detective Lynn stated his own consulting company teaching human trafficking. In 2022 Detective Lynn received the career achievement award by the International Human Trafficking Investigators Association.
– R.J.Lynn Consulting
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
The Kia Boyz and how you make a difference.
Location: Baltimore Convention Center, 316-317
Main Presenter:
Matt Pies
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Emergency Preparedness, Response and Situational Awareness- Repeat Session
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 314-315
Main Presenter:
Kimberly M. Kuszak, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
Federal Partners
Sunday, Jul 27th
9:00 AM - 10:00 AM
Capitol Insights: From the Desk of Government Affairs
Location: Baltimore Convention Center, 337-338
Main Presenter:
Greg Cooke
Co-Presenter:
Nicole McGinnis
Co-Presenter:
Jonathan Gilad
Co-Presenter:
Yesim Karaman
Federal Partners
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
How Artificial Intelligence can impact Emergency Communications Centers and Responders
Location: Baltimore Convention Center, 337-338
Main Presenter:
Stephen Scarbrough
Federal Partners
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Changing Emergency Incident Data: NERIS
Location: Baltimore Convention Center, 337-338
Main Presenter:
Thomas Jenkins
Federal Partners
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Exploring FirstNet Central Enhancements
Location: Baltimore Convention Center, 337-338
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Noah Jaehnert
– Vernon Township Fire Department
Co-Presenter:
Jesse Cooper
– First Responder Network Authority
Federal Partners
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
FirstNet, ESInet, and Hurricanes, Oh My!
Location: Baltimore Convention Center, 337-338
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Tom Rogers
– NC 911 Board
Co-Presenter:
Josh A. Briggs, ENP
– AT&T
Federal Partners
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
FCC Update on Public Safety Proceedings
Location: Baltimore Convention Center, 337-338
Co-Presenter:
David Furth
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
John Evanoff
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Brenda Boykin
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Chris Fedeli
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Leon Kenworthy
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Roberto Mussenden
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Tara Shostek
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Rachel Wehr
– FCC
Federal Partners
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Front Line Insights: Lessons Learned from Butler, PA
Location: Baltimore Convention Center, 337-338
Co-Presenter:
Rick Lippert
– Public Health Management Corporation
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Rob McLafferty
– Butler County Emergency Services
Co-Presenter:
Lori Stone
– First Responder Network Authority
Federal Partners
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Artificial Intelligence Integration in 9-1-1 Centers
Location: Baltimore Convention Center, 337-338
Main Presenter:
Jeremy A. Hill, CPE
– NTIA
Federal Partners
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Surplus to Solution: A High-Tech Mobile Command Hub
Location: Baltimore Convention Center, 337-338
Co-Presenter:
Will Drewery
– Isle of Wight Fire Rescue
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Lori Stone
– First Responder Network Authority
Federal Partners
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
TAK in Action: Use Cases from the Field
Location: Baltimore Convention Center, 337-338
Main Presenter:
Charles Hardnett
– FirstNet Authority
Co-Presenter:
Amos Halava
– COPIX LLC
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Charles M. Laird
– NC Department of Information Technology - FirstTech
Federal Partners
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
When Disaster Strikes: How the FCC and TERT Step In
Location: Baltimore Convention Center, 337-338
Co-Presenter:
Justin Cain
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Shawn Cochran
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Bill Kang
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Jaime Rivas
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Rebecca Clinton
– Public Safety and Homeland Security Bureau, FCC
Co-Presenter:
Nick DiCicco, CPE
– Chagrin Valley Dispatch
Co-Presenter:
Natalia Duran, CPE
– Florida TERT
Co-Presenter:
Jason Smith
– North Central TX Emergency Communications District
Federal Partners
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
You Will Never Walk Alone
Location: Baltimore Convention Center, 337-338
Co-Presenter:
LuAnn Gatti
– Northwest Pennsylvania K9 Search and Rescue
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Paul Rolinski
– Guam Fire Department
Main Presenter:
Travis Hull
– First Responder Network Authority
Federal Partners
CEU: 1
Federal Partners-Repeat Session
Monday, Jul 28th
2:00 PM - 3:00 PM
How Artificial Intelligence can impact Emergency Communications Centers and Responders
Location: Baltimore Convention Center, 314-315
Main Presenter:
Stephen Scarbrough
Federal Partners-Repeat Session
CEU: 1
Frontline Telecommunicator
Sunday, Jul 27th
9:00 AM - 10:00 AM
When The Emergency Is Your Own
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sheila P. Hanna Kirkland
– Emeres, Inc.
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
This is Going to Court: Customer Service on Trial
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
Location: Baltimore Convention Center, 339-342
Main Presenter:
Kathryn Rifenbark
– National Center for Missing & Exploited Children
Co-Presenter:
Lanae Holmes, LICSW
– National Center for Missing & Exploited Children
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Introduction to Fire Service & Communications
Location: Baltimore Convention Center, 339-342
Main Presenter:
Alberto C. Valbuena
– Tarrant 9-1-1 District
Frontline Telecommunicator
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Hostage or Hoax? An audio case study
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sarah Franz, MBA, ENP, RPL, CMCP
– Aurora911
Frontline Telecommunicator
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Structure Fire in Progress
Location: Baltimore Convention Center, 339-342
Main Presenter:
Brett D. Loomis
– Corvallis Fire & Rescue
Frontline Telecommunicator
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
What is NG9-1-1: Fact or Fiction
Location: Baltimore Convention Center, 339-342
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Co-Presenter:
Stephen Devine
Frontline Telecommunicator
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 339-342
Main Presenter:
Brittney Amara Rust, PeeHDee
– Metro Nashville Department of Emergency Communication
Frontline Telecommunicator
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Teamwork and Collaboration
Location: Baltimore Convention Center, 339-342
Main Presenter:
Tony Keefe, RPL
– LeeComm
Co-Presenter:
Travis J. Solem
– Warren County
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Unlocking The Spectrum
Location: Baltimore Convention Center, 339-342
Main Presenter:
Matt Gruenwald, RPL
– Southeast Emergency Communications (SEECOM)
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Is Your Call Taking Creating Positive Ripples?
Location: Baltimore Convention Center, 339-342
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Gone W/ The Wind Fabulous Lessons from the Golden Brick Road
Location: Baltimore Convention Center, 339-342
Main Presenter:
JaCorey R. Glaude, ENP, RPL, CMCP,
– Omni Public Safety Group
Frontline Telecommunicator
CEU: 1
Frontline Telecommunicator- Repeat Session
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 314-315
Main Presenter:
Brittney Amara Rust, PeeHDee
– Metro Nashville Department of Emergency Communication
Frontline Telecommunicator- Repeat Session
CEU: 1
Leadership Development
Sunday, Jul 27th
9:00 AM - 10:00 AM
The day I STAYED!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kari Morrissey, ENP, CMCP, COML
– Anoka County Emergency Communications Center
Leadership Development
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Brand-U on a City Tour
Location: Baltimore Convention Center, 307-308
Main Presenter:
Patrice Coleman
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
Location: Baltimore Convention Center, 307-308
Main Presenter:
Shantelle Oliver
– Lake Worth PD
Leadership Development
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
WHY: It Matters!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Matt C. Harwell, ENP, CMCP, MS, MA
– Lincoln Emergency Communications Center
Leadership Development
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
APCO's RPL & CPE - Your Investment in Professional Growth
Location: Baltimore Convention Center, 307-308
Main Presenter:
Gina Edmunds
– APCO International
Co-Presenter:
Dorothy Cave
– APCO International
Co-Presenter:
Steve Edwards, PhD
– APCO International
Leadership Development
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Failing Center or Failing Boss ? A Self Assessment
Location: Baltimore Convention Center, 307-308
Main Presenter:
Stephan M. Bunker, BS Criminal Justice, MEd Adult Education
– Maine Fire Protection Commission
Leadership Development
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jessica A. Robinson, MOL, BSN
– KanComm 911 ETSB
Co-Presenter:
James Hennessy
Leadership Development
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
HERstory: Women in Public Safety Communications
Location: Baltimore Convention Center, 307-308
Co-Presenter:
Jodi Marzano Slate, PhD
– Denver 911 Communications Center
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Co-Presenter:
Kristin Mullen
– Metro Nashville Department of Emergency Communications
Co-Presenter:
Tina Buneta, ENP CPE RPL
– Aurora911
Leadership Development
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Toxic Culture: 911's Biggest Emergency
Location: Baltimore Convention Center, 307-308
Main Presenter:
Joe Serio
Leadership Development
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Krazy or Kaizen: Creating continuous improvement
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jacob L. Gibson, RN-MSN, MSCJ, CEN, NRP
– Madison County Sheriffs Office
Leadership Development
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
From Peer to Manager: Navigating Relationships as a Leader
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jessica E. Milliken, NENA ENP, CMCP
– DPS Houlton Regional Communications Center
Co-Presenter:
Michael J. Labbe, CMCP, CTO
– DPS-Augusta Regional Communications Center
Leadership Development
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Succession Planning: Why You Can't Wait Any Longer!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kimberly A. Miller, Ph.D. and 25+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
Leadership Development- Repeat Session
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 314-315
Main Presenter:
Jessica A. Robinson, MOL, BSN
– KanComm 911 ETSB
Co-Presenter:
James Hennessy
Leadership Development- Repeat Session
CEU: 1
Mastering Media & Public Engagement
Sunday, Jul 27th
9:00 AM - 10:00 AM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 321-323
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
Location: Baltimore Convention Center, 321-323
Main Presenter:
Dawn S. Shumway
– Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Telling The Story: Sharing Your Agency with the World
Location: Baltimore Convention Center, 321-323
Main Presenter:
Desmond Harris
– Cobb County 911
Mastering Media & Public Engagement
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Public Education: "Where Do I Start" for Newbies
Location: Baltimore Convention Center, 321-323
Main Presenter:
Kimberly Rodgers
Mastering Media & Public Engagement
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Life-Saving Connections Through 911 Education
Location: Baltimore Convention Center, 321-323
Main Presenter:
Cortney Lyskoski, POST Certified General Topics Instructor
– Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
TikTok the Time to Start Your Community Engagement is Now!
Location: Baltimore Convention Center, 321-323
Main Presenter:
Danielle Harris, ENP, CMCP
– Ingham County 911
Mastering Media & Public Engagement
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Let's Get Rid of the Old "Unseen Heroes" Adage
Location: Baltimore Convention Center, 321-323
Main Presenter:
Bruce Garner, B.A. English
– Hamilton County 9-1-1 Emergency Communications District
Co-Presenter:
Amanda Jones
– Hamilton County 9-1-1 Emergency Communications District
Co-Presenter:
Jamarcus Williams
– Hamilton County 9-1-1 Emergency Communications District
Mastering Media & Public Engagement
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Comms in Comms: Why every ECC needs a PIO
Location: Baltimore Convention Center, 321-323
Main Presenter:
James Matthews, APIO
– Metro Nashville Department of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
9-1-1 Public Education
Location: Baltimore Convention Center, 321-323
Main Presenter:
Elizabeth Howland, ENP
– Eaton County Central Dispatch
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
No longer the invisible voice
Location: Baltimore Convention Center, 321-323
Main Presenter:
Sebrina Jackson, CMCP, ENP, RPL
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Kat Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Connecting your Center to the Community
Location: Baltimore Convention Center, 321-323
Main Presenter:
Jordan E. Yates
– Virginia Beach Emergency Communications and Citizen Services
Mastering Media & Public Engagement
CEU: 1
Mastering Media & Public Engagement- Repeat Session
Sunday, Jul 27th
1:00 PM - 2:00 PM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 314-315
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement- Repeat Session
CEU: 1
NG9-1-1 and Emerging Technologies
Sunday, Jul 27th
9:00 AM - 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
Location: Baltimore Convention Center, 324-326
Main Presenter:
Karima Holmes
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security S&T
Co-Presenter:
AJ Renold
– Texas A&M University ITEC
Co-Presenter:
Scott Straub
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kim Rigden
– Federal Engineering
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Level the Playing Field - Exploring NG9-1-1 as a Service
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jimmy Lichtenstein
– AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
AI and Your Memory: Friend or Foe?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kelly Sanders-Kelley, MBA, MAEd
– Virtual Academy
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Emerging Threats to Next Generation Technologies
Location: Baltimore Convention Center, 324-326
Main Presenter:
Billy Brown Jr, BS, MBA, PMP
– Cybersecurity and Infrastructure Security Agency (CISA)
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Elevating and Connecting QA, Feedback, and Training in 911
Location: Baltimore Convention Center, 324-326
Main Presenter:
Scott MacDonald
– GovWorx
Co-Presenter:
Paul Jokerst
– O’Fallon Police Department
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Connected Vehicles: Enhancing 911 with V2X Telematics
Location: Baltimore Convention Center, 324-326
Main Presenter:
Brian Tegtmeyer, ENP
– National Highway Transportation Safety Administration
Co-Presenter:
Steve Coker
Co-Presenter:
Heather McGaffin
– DC OUC
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 324-326
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Co-Presenter:
Josh A. Briggs, ENP
– AT&T
Co-Presenter:
Greg Dotson
– NC 911 Board
Co-Presenter:
Tom Rogers
– NC 911 Board
Co-Presenter:
Matthew McLamb
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Staffing Taskforce Force: Alternative Work Environmnets
Location: Baltimore Convention Center, 324-326
Main Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Is Your 9-1-1 Network Ready for an Outage?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jimmy Lichtenstein
– AT&T
Co-Presenter:
Chris Kindlespire
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Risks and rewards: Find balance when adding new technology to public safety
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
End-to-End Native Multimedia Emergency Services
Location: Baltimore Convention Center, 324-326
Main Presenter:
Fabricio Velez
– INdigital
NG9-1-1 and Emerging Technologies
CEU: 1
NG9-1-1 and Emerging Technologies- Repeat Session
Wednesday, Jul 30th
3:30 PM - 4:30 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 314-315
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Co-Presenter:
Josh A. Briggs, ENP
– AT&T
Co-Presenter:
Greg Dotson
– NC 911 Board
Co-Presenter:
Tom Rogers
– NC 911 Board
Co-Presenter:
Matthew McLamb
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
Presentation Theater
Monday, Jul 28th
10:30 AM - 11:00 AM
Empowering Public Safety Communications: Unleashing the Potential of FirstNet® and 5G
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
Cody Postier
– FirstNet Program at AT&T
Presentation Theater
Monday, Jul 28th
12:00 PM - 12:30 PM
The Cellular Space Race Continues!
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Co-Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Presentation Theater
Monday, Jul 28th
12:45 PM - 1:15 PM
How Floor-Aware Indoor Maps Can Improve Public Safety and Response
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
Brooks Shannon, ENP
– Esri
Presentation Theater
Monday, Jul 28th
1:30 PM - 2:00 PM
How does MCPTT differ from traditional Push-to-Talk?
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
JP Baker
– L3Harris Technologies
Presentation Theater
Monday, Jul 28th
2:15 PM - 2:45 PM
Elevating Innovation: CentralSquare's AI-Driven Transformation and Cloud Migration for Public Safety
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
Tucker Halverson
– CentralSquare
Presentation Theater
Tuesday, Jul 29th
10:30 AM - 11:00 AM
Applying AI to the 9-1-1 workflow: Real-life Stories
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
Jeff Freeland, ENP
– Motorola Solutions
Presentation Theater
Tuesday, Jul 29th
11:15 AM - 11:45 AM
Essential Communications: Building the Interoperable Bridge Between Radio Systems & Broadband
Location: Baltimore Convention Center, Exhibit Hall 3206
Presentation Theater
Tuesday, Jul 29th
12:45 PM - 1:15 PM
AI Agents: Your New Partners in Emergency Response
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
John Persano
– Amazon Web Services
Co-Presenter:
Doug Gartner
– Amazon Web Services
Presentation Theater
Tuesday, Jul 29th
2:15 PM - 2:45 PM
Emergency Comms Must Work Everywhere—Reliable, Dedicated Broadband Using Satellite + 5G
Location: Baltimore Convention Center, Exhibit Hall 3206
Main Presenter:
James Clevenger
– Hughes
Presentation Theater
Tuesday, Jul 29th
3:00 PM - 3:30 PM
From call to response: Building a smarter, safer 911 with integrated data
Location: Baltimore Convention Center, Exhibit Hall 3206
Presentation Theater
Radio and Wireless Communications Technologies
Sunday, Jul 27th
9:00 AM - 10:00 AM
FirstNet, Are You Still Confused?
Location: Baltimore Convention Center, 343-344
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
A Realistic Look at Current and Future Communications
Location: Baltimore Convention Center, 343-344
Main Presenter:
J. Gordon Beattie, Jr., Communications Team Leader/Technician
– VIAVI Solutions CTO Office; Passaic County {NJ} Sheriffs Dept/OEM
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Emergency Responder Communications Enhancement Systems
Location: Baltimore Convention Center, 343-344
Co-Presenter:
Stephen Devine
Main Presenter:
Thomas Doyle
– In-Building Wireless Solutions
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Project Management for Complex Technology Projects
Location: Baltimore Convention Center, 343-344
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants
Co-Presenter:
Curtis Johnson
– CTA Consultants
Co-Presenter:
Denice Crowder
Radio and Wireless Communications Technologies
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Swapping Out Wings While Flying An Interop Story
Location: Baltimore Convention Center, 343-344
Main Presenter:
Dustin McKinney
– Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Public Safety Use of LTE Technology to Augment LMR
Location: Baltimore Convention Center, 343-344
Main Presenter:
Jesse Cooper
– First Responder Network Authority
Submitter Only:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Noah Jaehnert
– Vernon Township Fire Department
Co-Presenter:
Chuck Rushing
Radio and Wireless Communications Technologies
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Car 54 - I can't hear you!
Location: Baltimore Convention Center, 343-344
Main Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Radio and Wireless Communications Technologies
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Alyssa’s Law: Driving a Public Safety Revolution
Location: Baltimore Convention Center, 343-344
Main Presenter:
Ray Vernon
– Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Sat-to-Cell for First Responders - PTT from anywhere
Location: Baltimore Convention Center, 343-344
Main Presenter:
James Stefano
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Where do we run to? -- Indoor Location for Public Safety
Location: Baltimore Convention Center, 343-344
Main Presenter:
Larry Emmett
– JVCKENWOOD
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
P25 For the Future: New Standards, Interop, and Security
Location: Baltimore Convention Center, 343-344
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou, MSc
– Motorola Solutions
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Co-Presenter:
Don Root
– APCO
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Transforming Public Safety with Advanced Connectivity
Location: Baltimore Convention Center, 343-344
Main Presenter:
Raj Dayalan, MS
– Motorola Solutions Inc.
Radio and Wireless Communications Technologies
CEU: 1
Training Essentials
Sunday, Jul 27th
9:00 AM - 10:00 AM
Next Generation of Dispatchers- High School Program
Location: Baltimore Convention Center, 318-320
Main Presenter:
Jessica P. Daza
– Fairfax County- Public Safety Communications- 911
Co-Presenter:
Redic Morris
– Fairfax County GOVT- Public Safety Communications- 911
Training Essentials
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 318-320
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
Making a Real Connection: Critical Elements in Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Joe Serio
Training Essentials
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 318-320
Main Presenter:
Miguel E. Alvarado, CTO
– Jeffcom911
Training Essentials
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Training Can Be Fun For Everyone
Location: Baltimore Convention Center, 318-320
Main Presenter:
Shannon Polito, ENP RPL Certified First Responder Coach
– Help for the Headset
Training Essentials
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Training Program Development
Location: Baltimore Convention Center, 318-320
Main Presenter:
Casey Miller, RPL
– Converse County Joint Communications Center
Training Essentials
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Overcoming Bias & Burnout in 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Leia C. Frye, CMCP
– Fayette County 911
Training Essentials
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
Effective Training Programs: A Guide to Excellence
Location: Baltimore Convention Center, 318-320
Main Presenter:
Lori E. Henricksen, ETC-I, EMD, EPD, EFD
– GovWorx / BX3 Public Safety, LLC
Training Essentials
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
The Effective Trainer
Location: Baltimore Convention Center, 318-320
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Training Essentials
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Quick Calls, Quick Skills: Microlearning for 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Training Essentials
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Community & Cultural Competency in New Hire Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Nicole Lewis, ENP, CMCP
– Charlottesville-UVA-Albemarle County ECC
Training Essentials
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
Turning Mistakes into Confidence and Growth
Location: Baltimore Convention Center, 318-320
Main Presenter:
Kameo C. Harlan
– Sedgwick County Emergency Communications
Training Essentials
CEU: 1
Training Essentials- Repeat Session
Sunday, Jul 27th
2:30 PM - 3:30 PM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials- Repeat Session
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 314-315
Main Presenter:
Miguel E. Alvarado, CTO
– Jeffcom911
Training Essentials- Repeat Session
CEU: 1
Wellness in the Emergency Communication Center
Sunday, Jul 27th
9:00 AM - 10:00 AM
When a teammate has cancer or other long term illness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Renee Gordon
– Department of Emergency and Customer Communications
Co-Presenter:
Lauren Pickeral
– City of Alexandria
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
10:30 AM - 11:30 AM
Trauma Tapping- Change your Energy
Location: Baltimore Convention Center, 301-303
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
1:00 PM - 2:00 PM
The Night Life: Thriving in your New Norm
Location: Baltimore Convention Center, 301-303
Main Presenter:
Jennifer B. Powers, BS
– Georgia Public Safety Training Center
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
2:30 PM - 3:30 PM
Your Power is in Your Perspective
Location: Baltimore Convention Center, 301-303
Main Presenter:
Ramsey J. Bergeron, ACC, CPC, CLDS, CWDS, ELI-MP
– Bergeron Well-Being
Wellness in the Emergency Communication Center
CEU: 1
Monday, Jul 28th
2:00 PM - 3:00 PM
Healthy-ish Eating for Dispatchers
Location: Baltimore Convention Center, 301-303
Main Presenter:
Megan E. Lautz, MS, RD, CSCS, TSAC-F
– Fairfax County Fire and Police / RescueRD LLC
Wellness in the Emergency Communication Center
CEU: 1
Monday, Jul 28th
3:30 PM - 4:30 PM
Developing the HERO Within
Location: Baltimore Convention Center, 301-303
Main Presenter:
Emily Zavala, MA, ENP
– Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Jul 29th
1:30 PM - 2:30 PM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 301-303
Main Presenter:
Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200
– Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Jul 29th
3:00 PM - 4:00 PM
A Frontline Approach: Addressing SUDs in First Responders
Location: Baltimore Convention Center, 301-303
Main Presenter:
Jesalyn Moore, LCSW, LSATP, CAADC
– City of Virginia Beach
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Finding Zen in the Commotion: Yoga for ECC Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
10:00 AM - 11:00 AM
Inside Out of Peer Support
Location: Baltimore Convention Center, 301-303
Main Presenter:
Angie T. Rodgers, Peer Support Specialist
– Scott County 911 Emergency Services
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
2:00 PM - 3:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
3:30 PM - 4:30 PM
911 - I Have The Emergency
Location: Baltimore Convention Center, 301-303
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Wellness in the Emergency Communication Center
CEU: 1
Wellness in the Emergency Communication Center- Repeat Session
Wednesday, Jul 30th
8:30 AM - 9:30 AM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 314-315
Main Presenter:
Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200
– Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
