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Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Media
Federal Partners
Training Essentials
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Career Advancement Center
Monday, Jul 28th
10:30 AM – 11:30 AM
Are You Ready? Preparing for a Promotion
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Career Advancement Center
CEU: 1
Monday, Jul 28th
11:45 AM – 12:45 PM
You Are Not “Just A Dispatcher”
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Diva Miranda-Jones, ENP, MSOL
– Carbyne
Career Advancement Center
CEU: 1
Monday, Jul 28th
1:00 PM – 2:00 PM
Lead the Way: Your Journey to Becoming a New ECC Supervisor
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Aerica D. Ramos
– Florida Highway Patrol
Career Advancement Center
CEU: 1
Monday, Jul 28th
2:15 PM – 3:15 PM
I don't like you, either!
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Morrissa Ahl-Moyer
– NC Center for Missing Persons
Career Advancement Center
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
I'm a Leader. Now, what do I do?
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Bonnie Jenkins, ENP, CMCP
– Palm Beach County PSD 9-1-1 Program Services
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
10:30 AM – 11:30 AM
Learning to Lead: Using AI to Advance Your Career
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Sharon Miller
– Fayette County 911
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
11:45 AM – 12:45 PM
Becoming a Word Ninja in the Communications Center
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Tony Keefe, RPL
– LeeComm
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
1:00 PM – 2:00 PM
Career Elevation: The Path from Job to Purpose
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Craig A. Nettles, ENP, CMCP
Career Advancement Center
CEU: 1
Tuesday, Jul 29th
2:15 PM – 3:15 PM
Investing in Yourself: Elevating 911 Leadership Skills
Location: Baltimore Convention Center, Exhibit Hall 709
Main Presenter:
Melissa Parker, MCJ, CMCP
– Hartsfield-Jackson Atlanta International Airport
Career Advancement Center
CEU: 1
Communications Center Management
Sunday, Jul 27th
9:00 AM – 10:00 AM
Retaining Talent: The Power of Stay Interviews
Location: Baltimore Convention Center, 309-310
Main Presenter:
Christopher M. Cross, CPE, RPL
– Loudoun County Fire and Rescue
Co-Presenter:
Arin Stong
– Loudoun County Fire and Rescue
Communications Center Management
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Line of Duty Death - A Director's Perspective
Location: Baltimore Convention Center, 309-310
Main Presenter:
Nick DiCicco, CPE
– Chagrin Valley Dispatch
Co-Presenter:
Lisa Rapitis, CPE
– Chagrin Valley Dispatch
Communications Center Management
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
CHANGE: The Uninvited Guest
Location: Baltimore Convention Center, 309-310
Main Presenter:
Stephen Sutton
– Danville Fire Dept Emergency Communications
Co-Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
Communications Center Management
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Assess Your Center’s People Orientation: A Path to Success
Location: Baltimore Convention Center, 309-310
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Communications Center Management
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 309-310
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Neurodiversity in 911: Embracing an Inclusive Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter:
Will Young
– Clearwater Police Department
Communications Center Management
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Leaving A Legacy: An Infinite Mindset in 911
Location: Baltimore Convention Center, 309-310
Main Presenter:
Matt C. Harwell, ENP, CMCP, MS, MA
– Lincoln Emergency Communications Center
Communications Center Management
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Recruiting Outside of the Box
Location: Baltimore Convention Center, 309-310
Main Presenter:
Jordan E. Yates
– Virginia Beach Emergency Communications and Citizen Services
Co-Presenter:
Laramie J. Scott, ENP, RPL, CMCP
– Kentucky State Police
Co-Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
How Mismanaged Conflict Affects Retention
Location: Baltimore Convention Center, 309-310
Main Presenter:
Heather V. Joyner
– Burke County Emergency Communications
Co-Presenter:
Christine Buchanan
Communications Center Management
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Continuous Improvement for Your ECC
Location: Baltimore Convention Center, 309-310
Main Presenter:
Catherine Wix
– APCO International
Communications Center Management
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Level Up Leadership
Location: Baltimore Convention Center, 309-310
Main Presenter:
Jeff Lurie, Police Lieutenant, Ret.
– 38 Seconds Coaching
Communications Center Management
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Managing A Multigenerational Workforce
Location: Baltimore Convention Center, 309-310
Main Presenter:
Kristin K. Gonul
– Association of Central Oklahoma Governments
Communications Center Management
CEU: 1
Communications Center Management- Repeat Session
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Turning Off When You're Expected to Always Be On
Location: Baltimore Convention Center, 314-315
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Communications Center Management- Repeat Session
CEU: 1
Cybersecurity for Public Safety Communications
Sunday, Jul 27th
9:00 AM – 10:00 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Hook, Line, and Sinker: Phishing in ECCs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
CJIS compliance — why it’s important, how to achieve it
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jason Franks
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
The Double-Edged Sword of AI in Emergency Communications
Location: Baltimore Convention Center, 345-346
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Ransomware Survival Guide for Public Safety Comms
Location: Baltimore Convention Center, 345-346
Main Presenter:
Pranshu Bajpai, Head of Security Architecture
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Cybersecurity in Mission Critical Communication Systems
Location: Baltimore Convention Center, 345-346
Main Presenter:
Neil Horden
– EF Johnson, Inc,
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Dialing Up Defense: Cyber Incident Response in 911 Centers
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jamie Ginn, PhD h.c.
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Lessons Learned from Actual LMR System Breaches
Location: Baltimore Convention Center, 345-346
Main Presenter:
John Casler, PMP
– L3harris
Co-Presenter:
David Kallus, Jr., MS, MA, CISSP-ISSAP, CISM
– L3Harris
Co-Presenter:
Sean Scott
– SecuLore
Co-Presenter:
Russel Stukey
– Riley County, KS
Co-Presenter:
Nick Waddell
– L3Harris
Co-Presenter:
John garry
– Atlantic County Public Safety - Office of Emergency Preparedness
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Silent Emergency: Cyber Threats to Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Jay Kaine
– Motorola Solutions
Co-Presenter:
Tyler Brodbeck
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
LMR Cybersecurity: Are You Paying Attention Yet?
Location: Baltimore Convention Center, 345-346
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Cybersecurity Threat Landscape for Public Safety
Location: Baltimore Convention Center, 345-346
Main Presenter:
Ravish Malhotra
– Intrado
Co-Presenter:
John Snapp
– Intrado
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Security Triad for P25 LMR: Encryption, Access, Cyber IDs
Location: Baltimore Convention Center, 345-346
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
Hermina Koshinski, PMP
– Pennsylvania State Police
Co-Presenter:
Alan Massie
– Federal Bureau of Investigation
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Cybersecurity for Public Safety Communications
CEU: 1
Cybersecurity for Public Safety Communications-Repeat Session
Sunday, Jul 27th
10:30 AM – 11:30 AM
AI’s Impact on Public Safety: Friend or Foe?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
Emergency Preparedness, Response and Situational Awareness
Sunday, Jul 27th
9:00 AM – 10:00 AM
Critical Incident Profiles for Schools
Location: Baltimore Convention Center, 316-317
Main Presenter:
Stephanie Heaton
– Loveland Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Mobilizing Emergency Teams for Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
Drone Technologies Transforming Disaster Response
Location: Baltimore Convention Center, 316-317
Main Presenter:
Travis Hull
– First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Active Shooter at the Outlets
Location: Baltimore Convention Center, 316-317
Main Presenter:
Christopher J. Laymon, ENP
– McKinney Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Elevating Your Relationship with IPAWS
Location: Baltimore Convention Center, 316-317
Main Presenter:
Manny Centeno
– FEMA, Integrated Public Alert and Warning System (IPAWS)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 316-317
Main Presenter:
Kimberly M. Kuszak, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Like WHOA!: The Plainfield Walmart Fire
Location: Baltimore Convention Center, 316-317
Main Presenter:
Greg O'Brien, CPE
– Hendricks County 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Situational Awareness for Communications Professionals
Location: Baltimore Convention Center, 316-317
Main Presenter:
Drew Moldenhauer, M.S.
– Osseo Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Going Viral
Location: Baltimore Convention Center, 316-317
Main Presenter:
Alexander E. Cohen
– St Johns County Sheriffs Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Using Live Streaming Technology to Improve Response Times
Location: Baltimore Convention Center, 316-317
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
The Kia Boyz and how you make a difference.
Location: Baltimore Convention Center, 316-317
Main Presenter:
Matt Pies
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Emergency Preparedness, Response and Situational Awareness- Repeat Session
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Strategies for Managing 9-1-1 System Outages
Location: Baltimore Convention Center, 314-315
Main Presenter:
Kimberly M. Kuszak, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
Federal Partners
Sunday, Jul 27th
9:00 AM – 10:00 AM
Navigating Federal Public Safety Communications Policy
Location: Baltimore Convention Center, 337-338
Main Presenter:
Alison Venable
– APCO International
Federal Partners
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Exploring FirstNet Central Enhancements
Location: Baltimore Convention Center, 337-338
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Federal Partners
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
FirstNet, ESInet, and Hurricanes, Oh My!
Location: Baltimore Convention Center, 337-338
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Federal Partners
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
FCC Update on Public Safety Proceedings
Location: Baltimore Convention Center, 337-338
Federal Partners
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Front Line Insights: Lessons Learned from Butler, PA
Location: Baltimore Convention Center, 337-338
Main Presenter:
Lori Stone
– First Responder Network Authority
Federal Partners
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Artificial Intelligence Integration in 9-1-1 Centers
Location: Baltimore Convention Center, 337-338
Main Presenter:
Jeremy A. Hill, CPE
– NTIA
Federal Partners
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Surplus to Solution: A High-Tech Mobile Command Hub
Location: Baltimore Convention Center, 337-338
Main Presenter:
Lori Stone
– First Responder Network Authority
Federal Partners
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
TAK in Action: Use Cases from the Field
Location: Baltimore Convention Center, 337-338
Main Presenter:
Charles Hardnett
– FirstNet Authority
Federal Partners
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Capitol Insights: APCO Advocacy Updates
Location: Baltimore Convention Center, 337-338
Main Presenter:
Alison Venable
– APCO International
Federal Partners
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
You Will Never Walk Alone
Location: Baltimore Convention Center, 337-338
Main Presenter:
Travis Hull
– First Responder Network Authority
Federal Partners
CEU: 1
Frontline Telecommunicator
Sunday, Jul 27th
9:00 AM – 10:00 AM
When The Emergency Is Your Own
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sheila P. Hanna Kirkland
– Emeres, Inc.
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
This is Going to Court: Customer Service on Trial
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
How Child Sexual Exploitation May Present in 911 Calls
Location: Baltimore Convention Center, 339-342
Main Presenter:
Kathryn Rifenbark
– National Center for Missing & Exploited Children
Co-Presenter:
Lanae Holmes
– National Center for Missing & Exploited Children
Frontline Telecommunicator
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Introduction to Fire Service & Communications
Location: Baltimore Convention Center, 339-342
Main Presenter:
Alberto C. Valbuena
– Tarrant 9-1-1 District
Frontline Telecommunicator
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Structure Fire in Progress
Location: Baltimore Convention Center, 339-342
Main Presenter:
Brett D. Loomis
– Corvallis Fire & Rescue
Frontline Telecommunicator
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
What is NG9-1-1: Fact or Fiction
Location: Baltimore Convention Center, 339-342
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Frontline Telecommunicator
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 339-342
Main Presenter:
Brittney Amara Rust
– Metro Nashville Department of Emergency Communication
Frontline Telecommunicator
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Teamwork and Collaboration
Location: Baltimore Convention Center, 339-342
Main Presenter:
Tony Keefe, RPL
– LeeComm
Co-Presenter:
Travis Solem
– Warren County
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Unlocking The Spectrum
Location: Baltimore Convention Center, 339-342
Main Presenter:
Matt Gruenwald, RPL
– Southeast Emergency Communications (SEECOM)
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Is Your Call Taking Creating Positive Ripples?
Location: Baltimore Convention Center, 339-342
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Hostage or Hoax? An audio case study
Location: Baltimore Convention Center, 339-342
Main Presenter:
Sarah Franz, MBA, ENP, RPL, CMCP
– Aurora911
Frontline Telecommunicator
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Gone W/ The Wind Fabulous Lessons from the Golden Brick Road
Location: Baltimore Convention Center, 339-342
Main Presenter:
JaCorey R. Glaude, ENP, RPL, CMCP,
– Omni Public Safety Group
Frontline Telecommunicator
CEU: 1
Frontline Telecommunicator- Repeat Session
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Psychology 101- how to talk to those in crisis!
Location: Baltimore Convention Center, 314-315
Main Presenter:
Brittney Amara Rust
– Metro Nashville Department of Emergency Communication
Frontline Telecommunicator- Repeat Session
CEU: 1
Leadership Development
Sunday, Jul 27th
9:00 AM – 10:00 AM
The day I STAYED!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kari Morrissey
– Anoka County Emergency Communications Center
Leadership Development
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Brand-U on a City Tour
Location: Baltimore Convention Center, 307-308
Main Presenter:
Patrice Coleman
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
Mastering Effective Communication with 5 Chairs 5 Choices
Location: Baltimore Convention Center, 307-308
Main Presenter:
Shantelle Oliver
– North Texas Emergency Communications Center
Leadership Development
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
WHY: It Matters!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Matt C. Harwell, ENP, CMCP, MS, MA
– Lincoln Emergency Communications Center
Leadership Development
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
APCO's RPL & CPE - Your Investment in Professional Growth
Location: Baltimore Convention Center, 307-308
Main Presenter:
Gina Edmunds
– APCO International
Co-Presenter:
Dorothy Cave
– APCO International
Co-Presenter:
Steve Edwards, PhD
– APCO International
Leadership Development
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Failing Center or Failing Boss ? A Self Assessment
Location: Baltimore Convention Center, 307-308
Main Presenter:
Stephan M. Bunker, BS Criminal Justice, MEd Adult Education
– Maine Fire Protection Commission
Leadership Development
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jessica A. Robinson, MOL, BSN
– KanComm 911 ETSB
Leadership Development
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
HERstory: Women in Public Safety Communications
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jennifer Harder
– First Responder Network Authority
Leadership Development
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Toxic Culture: 911's Biggest Emergency
Location: Baltimore Convention Center, 307-308
Main Presenter:
Joe Serio
Leadership Development
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Krazy or Kaizen: Creating continuous improvement
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jacob L. Gibson, RN-MSN, MSCJ, CEN, NRP
– Madison County Sheriffs Office
Co-Presenter:
Mitch Henson, EMD
– Madison County Sheriffs Office
Leadership Development
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
From Peer to Manager: Navigating Relationships as a Leader
Location: Baltimore Convention Center, 307-308
Main Presenter:
Jessica E. Milliken, ENP, CMCP
– DPS Houlton Regional Communications Center
Co-Presenter:
Michael J. Labbe, CMCP
– DPS-Augusta Regional Communications Center
Leadership Development
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Succession Planning: Why You Can't Wait Any Longer!
Location: Baltimore Convention Center, 307-308
Main Presenter:
Kimberly A. Miller, Ph.D. and 25+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
Leadership Development- Repeat Session
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Passing the Headset: Building the NextGen of 911 Leaders
Location: Baltimore Convention Center, 314-315
Main Presenter:
Jessica A. Robinson, MOL, BSN
– KanComm 911 ETSB
Leadership Development- Repeat Session
CEU: 1
Mastering Media & Public Engagement
Sunday, Jul 27th
9:00 AM – 10:00 AM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 321-323
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Do This, Not That - Simple Tips to Polish You & Your messages
Location: Baltimore Convention Center, 321-323
Main Presenter:
Dawn S. Shumway
– Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Life-Saving Connections Through 911 Education
Location: Baltimore Convention Center, 321-323
Main Presenter:
Cortney Lyskoski, POST Certified General Topics Instructor
– Ada County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
TikTok the Time to Start Your Community Engagement is Now!
Location: Baltimore Convention Center, 321-323
Main Presenter:
Danielle Harris, ENP, CMCP
– Ingham County 911
Mastering Media & Public Engagement
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Let's Get Rid of the Old "Unseen Heroes" Adage
Location: Baltimore Convention Center, 321-323
Main Presenter:
Bruce Garner, B.A. English
– Hamilton County 9-1-1 Emergency Communications District
Co-Presenter:
Amanda Jones
– Hamilton County 9-1-1 Emergency Communications District
Co-Presenter:
Jamarcus Williams
– Hamilton County 9-1-1 Emergency Communications District
Mastering Media & Public Engagement
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Comms in Comms: Why every ECC needs a PIO
Location: Baltimore Convention Center, 321-323
Main Presenter:
James Matthews, APIO
– Metro Nashville Department of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
9-1-1 Public Education
Location: Baltimore Convention Center, 321-323
Main Presenter:
Elizabeth Howland, ENP
– Eaton County Central Dispatch
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
No longer the invisible voice
Location: Baltimore Convention Center, 321-323
Main Presenter:
Sebrina Jackson, CMCP, ENP, RPL
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Kat Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Mastering Media & Public Engagement
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Connecting your Center to the Community
Location: Baltimore Convention Center, 321-323
Main Presenter:
Jordan E. Yates
– Virginia Beach Emergency Communications and Citizen Services
Mastering Media & Public Engagement
CEU: 1
Mastering Media & Public Engagement- Repeat Session
Sunday, Jul 27th
1:00 PM – 2:00 PM
911 Public Education Sharing With Those We Serve
Location: Baltimore Convention Center, 314-315
Main Presenter:
Michael Poirier
– Cumberland County RCC
Co-Presenter:
Maria Jensen
– Cumberland County RCC
Mastering Media & Public Engagement- Repeat Session
CEU: 1
NG9-1-1 and Emerging Technologies
Sunday, Jul 27th
9:00 AM – 10:00 AM
Using STIR/SHAKEN to prevent SWATTING.
Location: Baltimore Convention Center, 324-326
Co-Presenter:
Karima Holmes
– Department of Homeland Security, CISA
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security S&T
Co-Presenter:
Bob Olson
– Neustar Inc.
Co-Presenter:
AJ Renold
– Texas A&M University ITEC
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
9-1-1 and 9-8-8: Seamless Support for Suicide Crises
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kim Rigden
– Federal Engineering
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
AI and Your Memory: Friend or Foe?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Kelly Sanders-Kelley, MBA, MAEd
– Virtual Academy
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Emerging Threats to Next Generation Technologies
Location: Baltimore Convention Center, 324-326
Main Presenter:
Billy Brown Jr, BS, MBA, PMP
– Cybersecurity and Infrastructure Security Agency (CISA)
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Elevating and Connecting QA, Feedback, and Training in 911
Location: Baltimore Convention Center, 324-326
Main Presenter:
Scott MacDonald
– GovWorx
Co-Presenter:
Ivan Whitaker
– Salt Lake Valley Emergency Communications Center
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Taking the ‘search’ out of search and rescue
Location: Baltimore Convention Center, 324-326
Main Presenter:
Alicia Mohammed
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 324-326
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Co-Presenter:
Josh Briggs
– AT&T
Co-Presenter:
Greg Dotson
– NC 911 Board
Co-Presenter:
Tom Rogers
– NC 911 Board
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Staffing Taskforce Force: Alternative Work Environmnets
Location: Baltimore Convention Center, 324-326
Main Presenter:
Brad Flanagan, MPA, ENP, RPL
– Prepared
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Is Your 9-1-1 Network Ready for an Outage?
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jimmy Lichtenstein
– AT&T
Co-Presenter:
Chris Kindlespire
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Cutting Edge Mobile Apps for First Responders
Location: Baltimore Convention Center, 324-326
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
End-to-End Native Multimedia Emergency Services
Location: Baltimore Convention Center, 324-326
Main Presenter:
Fabricio Velez
– INdigital
NG9-1-1 and Emerging Technologies
CEU: 1
NG9-1-1 and Emerging Technologies- Repeat Session
Wednesday, Jul 30th
3:30 PM – 4:30 PM
2024 Hurricane Helene: Validating North Carolina NG911
Location: Baltimore Convention Center, 314-315
Main Presenter:
L.V. Pokey Harris, MPA, ENP
– North Carolina 911 Board
Co-Presenter:
Josh Briggs
– AT&T
Co-Presenter:
Greg Dotson
– NC 911 Board
Co-Presenter:
Tom Rogers
– NC 911 Board
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
Radio and Wireless Communications Technologies
Sunday, Jul 27th
9:00 AM – 10:00 AM
FirstNet, Are You Still Confused?
Location: Baltimore Convention Center, 343-344
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
A Realistic Look at Current and Future Communications
Location: Baltimore Convention Center, 343-344
Main Presenter:
J. Gordon Beattie, Jr., Communications Team Leader/Technician
– VIAVI Solutions CTO Office; Passaic County {NJ} Sheriffs Dept/OEM
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
Emergency Responder Communications Enhancement Systems
Location: Baltimore Convention Center, 343-344
Main Presenter:
Thomas Doyle
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Project Management for Complex Technology Projects
Location: Baltimore Convention Center, 343-344
Main Presenter:
Cheryl Giggetts
– CTA Consultants
Radio and Wireless Communications Technologies
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Swapping Out Wings While Flying An Interop Story
Location: Baltimore Convention Center, 343-344
Main Presenter:
Dustin McKinney
– Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Public Safety Use of LTE Technology to Augment LMR
Location: Baltimore Convention Center, 343-344
Main Presenter:
Jesse Cooper
– First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Alyssa’s Law: Driving a Public Safety Revolution
Location: Baltimore Convention Center, 343-344
Main Presenter:
John Shubin
– Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Sat-to-Cell for First Responders - PTT from anywhere
Location: Baltimore Convention Center, 343-344
Main Presenter:
James Stefano
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Where do we run to? -- Indoor Location for Public Safety
Location: Baltimore Convention Center, 343-344
Main Presenter:
Larry Emmett
– JVCKENWOOD
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
P25 For the Future: New Standards, Interop, and Security
Location: Baltimore Convention Center, 343-344
Main Presenter:
Stephen Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou
– Motorola Solutions
Co-Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Car 54 - I can't hear you!
Location: Baltimore Convention Center, 343-344
Main Presenter:
Scott Wright, Deputy SWIC/ENP/COM-C
– Statewide Emergency Telecommunications
Co-Presenter:
Michael Rohrbacher
– State of New Mexico
Radio and Wireless Communications Technologies
CEU: 1
Training Essentials
Sunday, Jul 27th
9:00 AM – 10:00 AM
Next Generation of Dispatchers- High School Program
Location: Baltimore Convention Center, 318-320
Main Presenter:
Jessica P. Daza
– Fairfax County- Public Safety Communications- 911
Co-Presenter:
Redic Morris
– Fairfax County GOVT- Public Safety Communications- 911
Training Essentials
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 318-320
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
Making a Real Connection: Critical Elements in Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Joe Serio
Training Essentials
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 318-320
Main Presenter:
Miguel E. Alvarado, CTO
– Jeffcom911
Training Essentials
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Training Can Be Fun For Everyone
Location: Baltimore Convention Center, 318-320
Main Presenter:
Shannon Polito, ENP RPL Certified First Responder Coach
– Help for the Headset
Training Essentials
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Training Program Development
Location: Baltimore Convention Center, 318-320
Main Presenter:
Casey Miller, RPL
– Converse County Joint Communications Center
Training Essentials
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Overcoming Bias & Burnout in 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
leia C. Frye, CMCP
– Fayette County 911
Training Essentials
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
Effective Training Programs: A Guide to Excellence
Location: Baltimore Convention Center, 318-320
Main Presenter:
Lori E. Henricksen, EMD, EPD, EFD, ETC-I
– BX3 Public Safety, LLC
Training Essentials
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
The Effective Trainer
Location: Baltimore Convention Center, 318-320
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Training Essentials
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Quick Calls, Quick Skills: Microlearning for 911 Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Training Essentials
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Community & Cultural Competency in New Hire Training
Location: Baltimore Convention Center, 318-320
Main Presenter:
Nicole Lewis, ENP, CMCP
– Charlottesville-UVA-Albemarle County ECC
Training Essentials
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
Turning Mistakes into Confidence and Growth
Location: Baltimore Convention Center, 318-320
Main Presenter:
Kameo C. Harlan
– Sedgwick County Emergency Communications
Training Essentials
CEU: 1
Training Essentials- Repeat Session
Sunday, Jul 27th
2:30 PM – 3:30 PM
Is Your Training Evolving with our Modern Workforce?
Location: Baltimore Convention Center, 314-315
Main Presenter:
Carrie Chattell, BA (Adult Ed), Grad Cert (Leadership & Mgmt)
– E-Comm 9-1-1
Training Essentials- Repeat Session
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Training Team Tune-Up: Empowering CTOs and Instructors
Location: Baltimore Convention Center, 314-315
Main Presenter:
Miguel E. Alvarado, CTO
– Jeffcom911
Training Essentials- Repeat Session
CEU: 1
Wellness in the Emergency Communication Center
Sunday, Jul 27th
9:00 AM – 10:00 AM
When a teammate has cancer or other long term illness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Renee Gordon
– Department of Emergency and Customer Communications
Co-Presenter:
Lauren Pickeral
– City of Alexandria
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
10:30 AM – 11:30 AM
Trauma Tapping- Change your Energy
Location: Baltimore Convention Center, 301-303
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
1:00 PM – 2:00 PM
The Night Life: Thriving in your New Norm
Location: Baltimore Convention Center, 301-303
Main Presenter:
Jennifer B. Powers
– Georgia Public Safety Training Center
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Jul 27th
2:30 PM – 3:30 PM
Your Power is in Your Perspective
Location: Baltimore Convention Center, 301-303
Main Presenter:
Ramsey J. Bergeron, Certified Well-Being Dynamics Specialist, Certified Leadership Dynamics Specialist, ICF Associate Certified Coach
– Bergeron Well-Being
Wellness in the Emergency Communication Center
CEU: 1
Monday, Jul 28th
2:00 PM – 3:00 PM
Healthy-ish Eating for Dispatchers
Location: Baltimore Convention Center, 301-303
Main Presenter:
Megan E. Lautz, MS, RD, CSCS, TSAC-F
– Fairfax County Fire and Police / RescueRD LLC
Wellness in the Emergency Communication Center
CEU: 1
Monday, Jul 28th
3:30 PM – 4:30 PM
Developing the HERO Within
Location: Baltimore Convention Center, 301-303
Main Presenter:
Emily Zavala, MA
– Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Jul 29th
1:30 PM – 2:30 PM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 301-303
Main Presenter:
Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200
– Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Jul 29th
3:00 PM – 4:00 PM
A Frontline Approach: Addressing SUDs in First Responders
Location: Baltimore Convention Center, 301-303
Main Presenter:
Jesalyn Moore, LCSW, LSATP, CAADC
– City of Virginia Beach
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Finding Zen in the Commotion: Yoga for ECC Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
10:00 AM – 11:00 AM
Inside Out of Peer Support
Location: Baltimore Convention Center, 301-303
Main Presenter:
Angie T. Rodgers, Peer Support Specialist
– Scott County 911 Emergency Services
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
2:00 PM – 3:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Baltimore Convention Center, 301-303
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Jul 30th
3:30 PM – 4:30 PM
911 - I Have The Emergency
Location: Baltimore Convention Center, 301-303
Main Presenter:
Gary A. Hill, ENP, CMCP
– Warren County Communications Center
Wellness in the Emergency Communication Center
CEU: 1
Wellness in the Emergency Communication Center- Repeat Session
Wednesday, Jul 30th
8:30 AM – 9:30 AM
Maintaining Health and Wellness in the Hot Seat
Location: Baltimore Convention Center, 314-315
Main Presenter:
Wendy L. Bundy, MSLS, MA, AHIP, CCISM, RYT-200
– Midnight Angel Training & Wellness
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
